Job Information
Quickbase Salesforce Administration Manager in Remote, United States
About the Role
We are seeking an experienced and driven Salesforce Administration Manager to join our Enterprise Business Systems team. This role combines hands-on Salesforce administration expertise with team leadership responsibilities, driving the optimization of our CRM and enterprise systems to support business growth. As a working manager, you will lead a team of onshore and offshore admins, while playing an integral role in implementing best practices, enhancing system efficiencies, and supporting key business initiatives.
Key Responsibilities
· Lead Salesforce Optimization : Drive the enhancement of Salesforce to align with business objectives and implement best practices for improved efficiency and usability.
· Hands-On Leadership : Actively engage in day-to-day administration tasks while mentoring and managing a high-performing team of Salesforce admins.
· Stakeholder Collaboration : Act as a liaison between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions.
· Team Management : Manage onshore and offshore team members, ensuring effective communication, alignment on goals, and collaborative execution.
· Support Strategic Initiatives : Play a critical role in supporting go-to-market strategies and lead-to-cash processes through Salesforce capabilities.
· Stay Ahead of Trends : Stay informed about Salesforce updates, new features, and industry trends, identifying opportunities for system improvements.
· Implement New Capabilities : Lead the rollout of new Salesforce modules and integrations, ensuring smooth adoption and measurable impact.
· Systems Integration & Support : Oversee the integration of Salesforce with legacy CRM systems and other enterprise platforms.
· Optimize Processes : Provide recommendations for system health checks, process optimizations, and adherence to industry best practices.
· Evaluate Tools : Participate in RFPs and tool evaluations to ensure the tech stack meets organizational needs.
Qualifications
· Experience : 5+ years of hands-on Salesforce administration, including implementation, configuration, and optimization.
· Expertise : Proven experience with Sales, Service, Knowledge modules, and integrations with enterprise systems
· Leadership : Demonstrated ability to manage and mentor teams across geographies, fostering collaboration and professional growth.
· Responsiveness : Strong commitment to addressing end-user issues with urgency and professionalism.
· Technical Skills :
o Proficiency in Salesforce automation tools (Flows, APEX, etc.).
o Strong knowledge of permission sets, role hierarchies, license management, and user lifecycle management.
o Familiarity with release management tools (e.g., Gearset, OwnBackup) and data integration tools (e.g., Data Loader, ETL tools).
· Problem Solving : Skilled in triaging and resolving user-submitted issues with attention to detail and root-cause analysis.
· Data Management : Expertise in managing Salesforce data quality, implementing validation rules, and automation for cleaner data governance.
Why Join Us?
This is an exciting opportunity to contribute to a fast-paced, innovative environment where Salesforce plays a pivotal role in driving business success. You'll have the chance to lead impactful projects, collaborate with cross-functional teams, and make a meaningful difference in our CRM strategy.