Job Information
ThermoFisher Scientific Engineer II, Field Service in Remote, Taiwan
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Job title: Engineer II, Field Service
Job Grade: 5
Department: Customer Service
Location: Taichung City
The Mission
The Materials & Structural Analysis Division (MSD) at TMO is responsible for selling and servicing TMO products globally. MSD serves as the main point of contact for potential and existing customers, offering a variety of valuable products and services to ensure customer happiness.
The Position
The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Teaches customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of TMO systems and their associated options.
Responsibilities and work include:
Perform on-site installation of complex equipment and follow testing procedures to ensure accurate functioning.
Conduct on-site scheduled planned maintenance visits
Provide fixing and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various TMO system documentation
Provide feedback for various reports including identifying and isolating remarkable problems with system
Act as a subject expert and resource for training
The Requirements
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas. The successful candidate will possess the following combination of education and experience:
Typically requires a University degree or equivalent experience in electronic system solving
Typically requires 2-7 years hands on technical experience installing, fixing, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
Experience solving and repairing ultra high vacuum and high voltage systems is highly desired.
Ability to deal effectively with customers
Excellent interpersonal communication skills
Proven track record to solving complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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