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SmartMessage Senior Customer Support Specialist in Remote, Turkey

Who are we?

We are a growing 15 years-old global technology company operating in 8 countries and 5 continents, helping our clients to communicate more effectively with their customers. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

We have the industry's most established, experienced team, and we all share a common goal: accelerate our clients' success.

SmartMessage (https://www.smartmessage.com/) is both honoured and humbled by the awards and recognitions (https://www.smartmessage.com/about-smartmessage/) that we have received from industry, business and community leaders. The awards we've received support our commitment to serving our customers with passion and excellence at all times.

We are free to work from wherever we want and go to the office whenever we like!!!

What is the role?

We are looking for a Senior Customer Support Specialist to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.

What you'll be responsible:

  • Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,

  • Communicating requests which comes through customers to the relevant departments,

  • Providing the first point of contact for all client inquiries, support requests, and issue resolution,

  • Becoming an expert in all products and take advantage of opportunities for continuous learning,

  • Providing ideas, suggestions to promote process and quality improvements,

  • Provide application support for our products

We are looking for a passionate talent who has;

  • University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),

  • Min. 5 years of working experience

  • Customer-oriented with strong communication skills,

  • Ability to learn quickly and think creatively,

  • Ability to work effectively independently and within a team environment,

  • Strong analytical, problem solving and customer support skills required,

  • Basic database and SQL knowledge,

  • Basic HTML knowledge,

  • Good command of both written and spoken English,

  • Experience in the digital and marketing tech environment is preferable.

  • Willingness to works shift pattern essential and occasionally work weekends

Join our team!