Experience Inc. Jobs

Incident Commander Analyst

Req number:

R3584

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Incident Commander Analyst ready to take us to the next level! If you have experience leading major incident management issues and are looking for your next career move, apply now.

Job Description

We are looking for an Incident Commander Analyst] to lead major incident management issues. This position will be full-time and remote.

What You'll Do

• We seek an hourly contract position that reports to the Manager of the Shipboard Product Health Team

• The position will perform the duties of Incident Commander and lead major incident management issues

• Responsibilities will include but are not limited to Managing and directing major incidents (P1-Critical, P2-High)

• In addition, the IC will lead Root Cause Analysis (RCA) meetings, attend Change Management Meetings, and manage problem incident tracking

What You'll Need

Required

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience

• 4+ years of related experience

• Ability to write basic SQL query scripts

• Experience with an issue-tracking system

• Technology certification in HW, Networking, or Security

• The Incident Commander will have high-level communication skills, both verbal and written

• Possesses a high-level understanding of Network Architecture and database Design

• Familiar with network and data flow diagrams

• The Incident Commander demonstrates a robust problem-solving ability and shows confidence in their capability to handle complex situations

• Manages and leads major incidents

• Ensures that the health teams follow the client-defined practices and procedures for Major Incident Management

• Administer training related to all facets of incident management

• Conducts incident Root Cause Analysis (RCA)

• The IC is comfortable leading meetings and providing status updates to senior management

• Attends the Change Management meetings and ensures the support team is aware of upcoming changes

• Manages Problem issues and ensures the health team follows problem procedure

• Ability to organize and prioritize multiple tasks, maintain documentation, and work with interruptions

Preferred

• Preferred Cruise & Hospitality Relevant Experience

• ITIL Certification

• GIAC or GCIH Certification

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.