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The Complex Care Care Manager takes a holistic (medical, behavioral, psychosocial) approach to planning and managing the care of members with chronic diseases like asthma, congestive heart failure and COPD. The Care Manager works with members, care givers and/or providers to ensure appropriate access to care, adherence to treatment plans and improvement in outcomes.

The Care Manager is responsible for applying care management and health equity principles when engaging members and addressing coordination of the members health care services. The Care Manager will oversee a panel of members for whom he/she is the primary case owner. The Care Manager will be responsible for tracking their assigned panel of members and intervening as needed to close care gaps, reducing unnecessary hospitalizations or ER visits, addressing social risk factors and reducing health inequities.

Duties/Responsibilities:

• Advocates, informs, and educates beneficiaries on services, self-management techniques, and health benefits.

• Conducts assessments to identify barriers and opportunities for intervention.

• Develops care plans that align with the physicians treatment plans and recommends interventions that align with proposed goals.

• Generates referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement.

• Collaborates with provider doctors, social workers, discharge planners, and community based service providers to coordinate care accordingly.

• Coordinates and facilitates with the multi-disciplinary health care team as necessary in order to ensure care plan goals are achieved and maximize member outcomes.

• Assists in identifying opportunities for alternative care options based on member needs and assessments.

• Evaluates service authorizations to ensure alignment and execution of the members care and physician treatment plan.

• Contributes to corporate goals through ongoing execution of member care plans and member goal achievement.

• Documents all encounters with providers, members, and vendors in the appropriate system in accordance with internal and established documentation procedures; follows up as needed; and updates care plans based on member needs, as appropriate.

• Occasional overtime as necessary.

• Additional duties as assigned.

Minimum Qualifications:

• NYS RN or

• LCSW, LMSW

Preferred Qualifications:

• Strong interpersonal and assessment skills, especially the ability to relate well with seniors, their families, and community care providers, along with demonstrated ability to handle rapidly changing crisis situations.

• Fluency in Spanish, Korean, Mandarin, or Cantonese.

• Knowledge and experience with the current community health practices for the frail adult population and cognitive impaired seniors.

• Knowledge of InterQual and LOCADTR.

• Experience managing member information in a shared network environment using paperless database modules and archival systems.

• Experience and knowledge of the relevant product line

• Relevant work experience preferably as a Care Manager

• Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment

• Proficient with simultaneously navigating the Internet and multi-tasking with multiple electronic documentation systems

• Experience usingMicrosoft Excel with the ability to edit, search, sort/filter and other Microsoft and PHI systems

• Experience with Care Management and/or chronic disease management

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.