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Job Description Summary

As the MR Excellence Leader for Academics, you will be responsible for helping ensure the customer success of our academics through periodic engagement. You will be guided by established policies through the review of end results. The job allows modification of procedures and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to ensure that healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Develop strong relationships with top academic medical centers in the market and contribute to building GE HealthCare’s credibility in imaging through excellent customer interaction

• Continuous interaction with key academic clinical, research and administrative decision makers to understand primary objectives and pain points.

• Identify gaps in the utilization of advanced system features and imaging techniques to facilitate additional training purchased services; optimize adoption and satisfaction

• Consult with radiologists by disease site on an ongoing basis

• Assist in standardization across installed system base

• Partner with department leaders to identify opportunities for increased efficiency and system utilization

• Identify training needs and opportunities among technologists and physicians

• Liaise closely with account and product teams to ensure optimal alignment and communication to drive customer satisfaction.

• Partner with the product teams to provide insights of customer learnings and competition; provide a feedback loop on product performance at assigned academic sites

• Identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

• Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps/actions

• Client based in Cincinnati, OH

Required Qualifications

• Associate degree or equivalent and 5+ years of MRI technical/clinical industry experience; plus, ARRT certification.

• Must live in Cincinnati, OH OR at most 3 hours out

• Previous experience in the Healthcare Industry

• Ability to travel 10 - 30% of the time by car or plane within the region assigned

• Demonstrated clinical skills, viewed as subject matter expert, to include advanced applications in respective modality

• Excellent interpersonal skills; interest in and aptitude for close customer interaction

• Ability to effectively interact with key stakeholders in modality/commercial/service teams

• Experience in speaking, presenting materials relevant to a diverse audience

• Ability to craft well written training reports and communications to a diverse constituency, working knowledge of Excel & Power Point

Desired Characteristics

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment

• Ability to strategize with decision makers on workflow enhancements and improvements

• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers

• Action oriented in taking the initiative to identify opportunities and recommended solutions

• Results-oriented and passionate about making a positive customer & business impact

• Able to express opinions, information, and key points of an argument clearly and fluently

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-Remote #AD2

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employe (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) r . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No