Experience Inc. Jobs

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $118,400-$144,700 annually. The full Pay Range is $91,700-$171,300 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

SUMMARY

The Sr UX Designer serves as a driving force behind re-design initiatives and is responsible for developing and leading user experience research and design, serving as a champion for member empathy and user-centered design across delivery channels. The person will be a demonstrated design thinker, with experience in ethnographic research methods, user interviews, persona development, journey mapping, and leading collaborative ideation sessions. The Sr UX Designer will contribute by doing and making, identifying challenges and finding opportunities to solve real user problems while collaborating cross-organizationally to use design research and strategy to facilitate deeper member understanding and address core business needs.

RESPONSIBILITIES

• Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements.

• Plan, conduct and synthesize usability research including methods such as contextual interviews, task analysis, mental models, personas, journey maps, competitive analysis, paper and interactive prototyping.

• Formulate and promote the larger User Experience strategy.

• Conduct full UX audits, taking a leadership role in User Experience strategic solutions that ensure the execution and delivery of domain specific designs from responsive web applications to iOS and Android mobile apps..

• Synthesize broad and ambiguous business requirements to design intuitive and insightful product and service experiences that drive membership growth, engagement and retention.

• Transform complex quantitative and qualitative data and insights into visual displays to more effectively tell the story and advance understanding relative to user needs throughout the experience and/or product lifecycle.

• Partner effectively with developers and other designers to identify and validate hypothesis while addressing design challenges effectively. Identify, recommend and prioritize opportunities for improving the user experience.

• Clearly articulate design decisions to vast set of internal stakeholders.

• Acts as a design lead for a project; partnering with product management and development leads to set product direction validate design decisions and concepts, and deliver value to internal stakeholders and product users.

• Create and share metrics and analytics to indicate success.

• Perform additional duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Human Centered Design and Engineering , Industrial Design, Interactive Design or Cognitive Science required, or equivalent education and/or experience. Advanced degree preferred.

• Minimum 7 years of experience in user experience design or as a human centered design practitioner, with experience managing projects and facilitating teams, required.

• Experience with Figma required.

• Previous experience in lean and agile work environments required.

• Depth in at least one design practice area required (experience strategy, service design, interaction design, visual design, or design research), with ability to take a broad perspective and approach to determining objectives and methodologies to critical assignments.

• Knowledge of a variety of user research methods and demonstrated understanding of the capabilities and limitations of various research methods required.

• Experience in constructively challenging the status quo across the enterprise, succinctly and visually represent key insights, and analyzing and prioritizing end users’ need to effectively transform this analysis into design solutions.

• Ability to exhibit an exceptional degree of ingenuity, creativity and resourcefulness to solve complex user experience problems and convey ideas in a tangible format required.

• Ability to prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual) and translate insight and strategy into concept prototypes to communicate your vision through artifacts required.

• Ability to lead teams through early research and discovery activities including usability testing, persona definition, information architecture, wireframes and design tasks required.

• Proficient verbal and written skills to effectively communicate and provide customer service required.

• Full time hours required, with additional hours as necessary.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.