Job Information
Modivcare Client Account Manager in Remote, California
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for the operational account management responsibilities for assigned Managed Care Organizations (MCOs) and state plan accounts to include oversight of contract performance and will serve as the client/account liaison with an emphasis on developing and executing tactical plans to achieve relationship, retention, and growth goals. This role will operate within the field and is interacting predominantly through written and verbal channels.
This position…
Works cross functionally with key internal teams to ensure management, define, implement, oversee performance measures and operational goals for managed care contracts/accounts.
Identifies, addresses and resolves operational and/or account related issues to provide optimal problem resolution.
Provides on-going feedback regarding status of contract and opportunities for improvement to leadership.
Participates in oversight of contract management to include data analysis and operational reporting.
Acts as a subject matter expert in regards to extracting and analyzing data using various tools (proprietary software, excel, access, etc.)
Serves as a client/account liaison for all assigned contracts.
Owns full responsibility for developing and implementing operations and corporate policies and procedures to comply with contract requirements.
Provides contract implementation support and serve as a training resource as required.
Supports Corporate Operations in areas of data analysis and reporting.
Champions new technology improvements and corporate initiatives where appropriate to the Client.
Attends and facilitates client meetings (Weekly Touch base/Monthly JOC) as needed in collaboration with internal leadership.
Communicates to Account Management, key Client insights including opportunities for enhanced service and/or expanded offerings.
Ensures that organization is compliant to contractual expectations.
Creates a best in-class experience for their account stakeholders including their members; including but not limited to contract retention and identifying growth opportunities within their accounts.
We are interested in speaking with individuals with the following...
Bachelor's Degree in Business or Finance preferred.
Seven (7) plus years of experience in Health Care, Health Plans, Managed Care and/or Provider Relations experience preferred
Demonstrated contract analysis experience.
Demonstrated experience interacting with external customers, individuals, families, mental health, elder services and facilities programs
Or equivalent combination of education and/or experience.
Must possess excellent written and verbal communication skills to facilitate effective communications and correspondence with internal and external management and clients
Requires solid presentation skills
Must possess strong organizational and time management skills
Requires strong analytical skills; strong attention to numbers; and strong attention to detail
Must be flexible and able to adapt to constant change; self-driven and motivated; able to prioritize and work independently
Must have strong work ethic
Must be technologically competent with Microsoft office products to include Excel, Access, Word, Windows, Project, Outlook, etc.
Salary: $69,900 - $94,400 annually
This role is commission-eligible.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!
Our goal isn’t a number. It’s a difference.
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.
Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.
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