Job Information
ThermoFisher Scientific Survey Development Coordinator II. (Study Coordinators) in Remote, Argentina
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Title: Survey Development Coordinator II.
Team: Provider Insight/Evidera/PASD
Reports to: Director of Product Design & Development
Position Overview:
This position is responsible to improve the medical scientific level of the Provider Insight surveys and quality of collected data.
The goal is to ensure medical data accuracy, consistency, validity. This includes to assure that the surveys - from development to data allocation - are meeting the latest disease guidelines, local drug approvals and high quality global / Company marketing research standards. Works in collaboration with different teams to develop surveys and ensure that new survey launches and updates meet the medical requirements, increased panel experience with proper survey scientific sequence and answer options, increased client experience with scientifically correct data collection. In this role strong attention to details and ability to focus on different therapeutical areas and diseases, different sources (questionnaire, survey, feedbacks, data) working towards deadlines are essential. Position also involves preparation and analysis, proposing action plan to improve processes. In this role supporting day-to-day activities of Survey Production Team, ensuring medical support with timely response.
Essential Duties and Responsibilities (other duties may be assigned):
Below are key responsibilities of the role. The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.
Works in research study design as per Provider Insight guidelines, performs medical quality control in questionnaires, survey building, review and launch, testing, quality control, feedbacks/troubleshooting, data analysis, reporting.
Support the Team in survey launches and perform medical approval for a variety of multi‐country research studies.
Performs HCP interviews to validate medical standards and sequence of surveys
Coordinates with internal departments and/or external suppliers (HCPs) to establish the project schedule and assignments ensuring compliance to our high-quality standards.
Check collected data and check for quality issues from a medical/ client standpoint
Proactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolution
Support the Team in in the overall execution of the research project data collection to meet the established targets for scope, quality and schedule.
Develops and maintains good professional communication with internal co-workers and external resources to ensure good communication and smooth project execution.
Ability to prioritize personal and team workloads to best meet organizational objectives
Defining and reporting issues in Quality Event Management
Ability to deal efficiently with escalations and difficult situations under pressure
Monitored productivity and prepared reports illustrating results
Tracks KPI to ensure process efficiency
Keeps accurate documentation, performs statistical analysis and provides KPIs. Keeps accurate documentation, performs basic statistical analysis and provides KPIs
Assists Survey Production Team in the overall execution of survey and data quality check to meet the high quality, timely requirements.
Education, Professional Skills & Experience
Medical degree required
Proven analytical skills required
Previous Medical / Pharma experience required that provides the knowledge, skills and abilities to
perform the job (comparable to 5+ years)
Previous experience in medical survey and data review
Understanding of quality measures
Critical thinking, accuracy, strong attention to detail with the ability to multi-task when working towards deadlines
Strong collaboration skills to work with interdepartmental disciplines
Knowledge of qualitative and quantitative research methods
Inclination for problem-solving and process orientation
Computer Software Skills Required for Position
Proven experience using SharePoint and Office365 Tools
Experience in data visualisation tool (Tableau) preferred
Excellent computer and typing skills required
Personal Skills & Competencies
Strong written and verbal communication skills to develop relationships with internal and external clients (HCPs)
Commitment to excellence
Maintain standards for reliability and performance
Analytic and critical thinking skills required
Sharp attention to detail
Integrity
Fluent in written and spoken English
Working Conditions and Environment:
Normal and routine office duties
Remote capable
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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