Job Information
Insight Global Support Engineer 5 in Redmond, Washington
Job Description
Responsibilities
Build business relationships with key customer contacts and Technical Account Managers that enhance trust
Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform
Collaborate with Engineering as well as HPC platform groups effectively
Respond to and resolve critical customer issues
Develop tools and scripts to automate troubleshooting activities
Test and vet new technology in support of Azure HPC efforts
Contribute to internal and external documentation regarding HPCng system software and internet directory services software
Typical Day in the Role
Purpose of the Team: .We support the infrastructure that those AL workloads are running on. (Help Customers be successful.
Key projects: This role: As a Support Engineer focused on High Performance Computing (HPC) environments, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.
Typical task breakdown and operating rhythm: 60% of the time focused on handling technical support cases for customers, 30% research contributing, documenting technical knowledge in our team Wiki or brown bas (project work) 10% meetings.
Compelling Story & Candidate Value Proposition
What makes this role interesting? -Microsoft is a world leader in cloud computing right now and we are the only cloud provider that has a dedicated HPC support team.
Unique Selling Points: We are going to extend the role for full 18 months, this is an opportunity to learn how HPC works in the cloud, and if the candidate performs well there are always opportunity for advancement.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Required Qualifications:
10+ years' experience in a technical support role
Experience supporting HPC in a Linux environment
Preferred Qualifications:
Familiarity with HPC schedulers
Familiarity with MPI libraries and programming
Experience administering Linux (boot process, file systems, network device, and protocol configuration)
Cloud Core Platform (Compute, Storage)
Familiarity with Security and OS Internals concepts (Linux and/or Windows )
Understanding of Virtualization concepts and virtual system administration
Managing HPC clusters on-premises or on Cloud
In-depth knowledge of TCP/IP networking and related protocol, InfiniBand
Programing skills in scripting languages like python, bash, ruby.
Understand foundation and background in Microsoft products and technologies
Programming skills in C, C+ * Familiarity with HPC schedulers
Familiarity with MPI libraries and programming
Experience administering Linux (boot process, file systems, network device, and protocol configuration)
Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, and LDAP
Understand hierarchical file systems, including high performance parallel storage, and HPC cache
Familiarity with HPC Pack
BS or higher in computer science or engineering
Soft Skills:
Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
Strong troubleshooting skills of complex technical issues involving multiple technologies null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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