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Windows 365 Cloud PC (W365) and Azure Virtual Desktop (AVD) have recently been recognized as leaders in the Gartner Magic Quadrant™ for Desktop as a Service (DaaS), two years in a row.  We continue to see expansion of these services and amazing adoption by enterprise and business customers. At its core, W365 and AVD provide business customers a modern, elastic, cloud-based Windows experience, and the ability to stay current in a simplistic and scalable manner. It has never been a more exciting time for us to scale this initiative!

The Windows Cloud division is looking for a Senior Site Reliability Engineer (Senior SRE) that will help us take the Windows Cloud platform, as well as the Windows 365 Cloud PC and Azure Virtual Desktop business to the next level.

As a Senior Site Reliability Engineer, you will participate in the service design aspects of Windows Cloud platform, W365, and AVD services , and take primary responsibility for developing code, scripts, systems, and/or tools that reduce operational burden by automating complex and repetitive tasks such as onboarding of system capabilities to newer data centers and upkeep of system capabilities in the existing sites.  You'll help enable feature teams to increase the velocity at which they can safely deploy changes to production, and monitor the effects of changes across the footprint. You will also analyzes telemetry data to develop capacity planning models, identify patterns and trends that drive continuous improvement, and highlight opportunities to deploy automation to monitor and manage Windows Cloud services across sites.

Senior Site Reliability Engineer also participates in on-call rotations to resolve live site incidents, minimize customer impact, and document solutions and insights that inform ongoing improvements to infrastructure, code, tools, and/or processes that prevent the recurrence of similar issues.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design, develop, and deliver the required software engineering that reduce operational burden by automating complex and repetitive tasks such as onboarding of system capabilities to newer data centers and upkeep of system capabilities in the existing sites

• Own deployment, availability, reliability, performance and customer escalation targets for Critical Environment Telemetry solutions

• Proactively identify and reduce issues through design, testing, and implementation of software-based solutions

• Collaborate with Engineering and Product Management partners to translate customer, business, and technical requirements into architectural designs and feature releases

• Drive efficiencies through software improvement and root cause analysis resulting in service delivery, maturity, and scalability

• Drive continuous improvement on service quality and COGS (Cost of Good Sold) efficiency.

• Work within a highly skilled team of engineers to deliver revolutionary improvements to the system and scale them.

Qualifications

Required/Minimum Qualifications

• 6+ years technical experience in software engineering, network engineering, or systems administration

• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration

• OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration.

• 4+ years of experience with the Microsoft cloud and/or stack including but not limited to: O365, Azure, Windows and/or other Microsoft software/service.

• 2+ years of experience leveraging cloud architecture, applying site reliability principles, and/or demonstrating sensitivity to operational concerns.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• 7+ years technical experience in software engineering, network engineering,or systems administration

• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering,OR systems administration

• OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering.

• Experience with debug, fix, and optimize code.

• Experience iwth full-stack troubleshooting skills across network, application, hardware, management fabric, and distributed services layers.

Site Reliability Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 19, 2024.

#WCX

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .