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The Commerce + Ecosystems (C+E) team is working to enable an easier experience for customers and partners to grow, as well as to buy and do business with us by delivering a dependable, safe and secure commerce infrastructure. Our Ecosystems team is committed to driving discovery and awareness of Microsoft within our ecosystem of products and services, as well as reaching technical communities around the globe.

As a Principal Software Engineering Manager, you will lead Data Engineering efforts on a growing team focused on delivering Support data Analytics and Insights to our partners across the company. Provide architectural expertise to the team. Deliver high-quality, well-tested, secure, and maintainable codebase. Partner closely with our partners on support data needs. Foster a team culture that is aligned with the Microsoft Corporate values. Coach team to learn and grow while achieving their career goals. Care for the overall health, success, and satisfaction of the individual team members

We are looking to hire an experienced Principal Software Engineering Manager to join the Customer Experience (CX) / Support Experience Group (SxG) team. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. We innovate quickly and collaborate closely with our partners and customers in a very agile, high energy environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, please come and talk to us!

This is an opportunity for you to make a broad positive impact, whether you like building appealing user experiences, enjoy solving complex problems, or have a real passion for enabling intricate business processes. Learn together with us, how to maintain live site availability for active usage by thousands of customers across the world while rapidly delivering new business scenarios.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Manage a team of 5 to 10 software developers and be a technical and operational leader.

• Foster and develop talented Engineers capable of developing and running scalable, reliable, maintainable services

• Create robust career development plans to help grow team members.

• Emphasize focus on the usage/metrics of the owned services and be customer focus

• Focus on customer/partner needs through a data driven approach

• Lead, coach, and build a diverse, inclusive, high-performing team where all team members can do their best work

• Help the team plan and execute technical deliverables

• Collaborate closely with teams within Microsoft to leverage the best technology to advance and support the team’s mission

• Bring your curiosity, entrepreneurial spirit, and passion to deliver on the promise of technology in a difficult, competitive, and exciting vertical

• You will be responsible for the long-term health of your team, hiring and retaining top talent, creating a healthy environment where everyone can do their best work and provide hands on technical leadership as needed, with architecture, design, code reviews, development, quality assurance and live site

Other:

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Minimum Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience

• 6+ years of proven track record for building and shipping production software

• 6+ years experience delivering large cross group projects in collaboration with multiple partner teams

• 6+ years of demonstrated ability and experience in the entire product development lifecycle: design, implementation, deployment, and live site support

Preferred Qualifications:

• Experience in business analytics, data science, software development, data modeling or data engineering work

• Customer empathy and willingness to learn

• Commitment to collaboration, teamwork, and ability to deliver via influence

• Collaborator who can clearly explain work, listen to peers and customers, embodies growth mindset, and work effectively cross group and within the team

• Background on services and cloud computing a plus

• Experience on Dynamics 365 or Microsoft Power Platform is a plus

• Problem solving, design, implementation, and communication skills

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay (https://careers.microsoft.com/v2/global/en/us-corporate-pay.html)

#CX

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .