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Microsoft 365(M365) Intelligent Conversation and Communications Cloud (IC3) is the platform that powers billions of real-time customer conversations across Microsoft’s first-party (Teams, Skype), second-party (Dynamics), and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.

We are the team behind all the runtime policy scenarios across multiple products, and develop one of the largest scale, business-critical distributed systems in Microsoft. Our services protect organizations from data exposure or inappropriate/unwanted communication, and we process 10 billions of requests/day, enabling hundreds of millions of active enterprise as well as consumer users. The micro services are highly scalable, highly available, and extremely performant in geo-redundant, multi-tenant systems and honor data sovereignty, privacy, security, and compliance. You will have an opportunity to work with a highly collaborative and fun team in a fast-learning environment. 

Our team is seeking a Principal Group Engineering Manager to join our team to deliver build world-class infrastructure for our large portfolio of microservices. You will be responsible for leading multiple engineering team chartered to design, implement, and deploy infrastructure capabilities that contribute to providing highly reliable, scalable, secure, and automated services at unprecedented scale. A big part of your role is ensuring our engineering work is tightly bound to our growth priorities, objectives and our customers succeed with our software and services.

You will partner closely with leaders in Product Management, design, user research and marketing to deliver innovative and impactful solutions that reach millions of customers worldwide.  You will also get an opportunity to collaborate with teams inside Microsoft like Teams, Azure Services like Cosmos Database (DB), Redis and all of IC3 to help Teams to grow and innovate.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead a team of engineering managers and engineers to build scalable services.

• Lead the architecture, design, and implementation of services for scale, throughput, durability, and low latency.

• Innovate and make service deployment and maintenance an efficient well-oiled machine that provides  reliability with minimal manual engineer intervention.

• Oversee partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements within and across teams for multiple solutions or products.

• Lead the definition of requirements, key performance indicator (KPIs), priorities and planning of engineering deliverables. 

• Lead teams and provides technical leadership for identification of dependencies and the development of design documents for a product, application, service, or platform.

• Lead the optimization, debugging, refactoring, and reusing of code to improve performance and maintainability, effectiveness, and return on investment (ROI).

• Coach and guide team deliver on multiple projects, releases, and work items in coordination with appropriate stakeholders (e.g., project managers) across products and services.

• Drive a Live Site culture within the organization to ensure services truly delight our customers/partners.

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 4+ years of direct people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• Experience in cloud and service-oriented development, particularly with Azure or other scalable cloud platforms, with a focus on performance, resiliency, telemetry, and security.

• Leadership skills, with experience mentoring and managing software engineers, particularly in the context of engineering large, high-volume cloud services.

• Experience working with geographically distributed teams to achieve joint outcomes.

• Able to convey technical details clearly and collaborate effectively across groups and disciplines.

• Analytical skills with a systematic and structured approach to software design and development.

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 16, 2024.

#M365CORE #IC3JOBS #Teams #SiteReliability

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .