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MICROSOFT CORP Customer Experience Engineer in Redmond, Washington

Microsoft Corporation has the following opportunity:\ \

Research, design, develop, and test operating systems-level software, compilers, and network distribution software - 5%. Primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure - 45%. Act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers - 20%. Plan, architect, deploy and/or support complex client/server or base software systems - 5%. Provide guidance and possess a unique knowledge of a technology or sub-discipline - 10%. Set operational specifications and formulate and analyze software requirements - 5%. Establish standards for a design, architecture, and recovery process which results in comprehensive, scalable disaster recovery plans across multiple groups and services - 5%. Develop or contribute to creating an implementation, validation, and rollback plan. Lead investigations of problems by using standard and custom problem management tools and processes - 5%. Telecommuting permitted up to 100% from any location in the U.S.\ \


  • Education: Bachelor\'s or foreign equivalent in Computer Science, Software Engineering, IT, Technology Management, or related.
  • Experience: 6 months of experience in any computer related occupation.
  • 6 months experience in: Azure; Azure Services; Cloud Development; IaaS; Storage; and SQL.

Pay Range and Benefits Information: The offered base pay range for this specific position (V6842298), based in Redmond, WA (but telecommuting permitted 100% from any location in the U.S.), is \$101,608 to \$131,608 per year.


Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.?  


At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO). 


Full time employment; multiple positions open.


To apply, visit: https://jobs-microsoft.icims.com/jobs/35034/go/job. Multiple job openings. Qualified candidates must meet the minimum requirements for the position. Microsoft Corporation is an equal opportunity employer.

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