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DescriptionCase Manager Supervisor Location: Haven Heights (2122 152nd Ave NE, Redmond, WA 98052) | Schedule: Monday-Friday, 8:00am-4:30pm Status: Full-Time/Non-Exempt | Pay: $32.56/hour Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. The Case Manager (CM) Supervisor is responsible for supervisory responsibilities associated with case management services, including administrative duties, staff onboarding, and ongoing professional development. The CM Supervisor will ensure Standard Operating Procedures are followed, assist in the development and implementation of comprehensive wraparound individualized service plans (ISP), demonstrate a high level of leadership skills through sound judgment, execution of critical thinking skills, and excellent customer service, and help to create a safe, inclusive, and welcoming community for residents, staff, and neighbors. This position is under the direct supervision of the assistant director and receives daily access to supervisory support, with direct consultation available on complex matters. Duties & Responsibilities Under direct supervision and coordination with the director, duties will include responsibility for case management oversight and staff supervision. Demonstrates working knowledge of case management resources, ensuring equitable caseload distribution. Assists with monitoring, evaluating, and facilitating changes in operational and administrative programs to ensure compliance with policy, contractual, and regulatory requirements. Assist as needed with daily program operations, such as wellness checks, food security activities, incident reporting, and other activities associated with case management duties. Assists in hiring and ensuring adequate coverage of permanent, temporary, and on-call case management staff. Provide direct supervision and training for direct reports, ensuring Receive and provide case management training to direct reports Assist the director with preparing and submitting reports, as assigned. Attends and participates in all staff Conduct regular team meetings as Ability to conduct and oversee direct resident services. Provide policy and procedure guidance to direct reports. Ability to adhere to code of ethics and boundary setting. Provide supportive care to residents experiencing personal crises. Education & Experience HS Diploma or GED Minimum of 1-year experience in public contact/customer service 1 year of relatable supervisory experience Demonstrates skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict Six months or more of successful experience working in a shelter, transitional or permanent supportive housing setting. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance. Health Insurance: Low bi-weekly premiums for emp