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Willis Towers Watson Pension Assurance and Testing Lead in Redhill, United Kingdom

This is an exciting opportunity to join Technology and Administration Solutions (TAS) GB, as the Assurance and Testing Lead

(UK). You will be leading a multi-location team of Assurance and Testing Consultants and will be responsible for the delivery of procedural testing and Excellence reviews. A high level of knowledge of UK registered pension schemes, including DB and DC, is required. You will also undertake preparing final Internal Dispute Resolution Procedure (IDRP) responses on behalf of a selected portfolio of key clients.

The Role

  • Management of Quality Testing for TAS in line with WTW’s Excellence quality management system.

  • Work in a collaborative manner within a high-pressure environment to develop key relationships.

  • Works effectively across Quality Standards sub-functions, including Complaints, Procedures and Standards, Privacy and Pensions Technical.

  • Works closely with Director of Quality Assurance and Head of Excellence.

  • Builds and support a culture of trust and transparency where collaboration is fostered within the Quality Standards team.

  • Actively participates in Team Huddles and supports team members across geographical locations.

  • Identify key improvements from testing fieldwork performed to continually help to drive quality.

  • Fosters a culture where risks and issues are managed at the lowest responsible level by communicating and collaborating with team members.

  • Supports team members to serve as champions for quality across TAS.

  • Effectively monitor own workflow and take an active role in complex/project work when required including undertaking final IDRP responses for a portfolio of selected key clients.

The Requirements

  • Awareness of external regulatory environment in relation to occupational pensions and the wider operational and control environment.

  • Knowledge of UK registered pension schemes including DB and DC.

  • Relevant professional qualification from PMI or CII.

  • Knowledge of International Organisation for Standardisation (ISO)

  • Knowledge of Root Cause Analysis (RCA) and preventative action methodologies.

  • Previous involvement in complaints handling within a financial customer services environment.

  • Clear and effective communicator (both verbal and written), with strong collaborative and interpersonal skills.

  • Excellent organising and prioritisation skills.

  • Strong influencing and negotiating skills.

  • Effective at presenting proposals by way of high-level solutions to end users and/or stake holders.

  • Demonstrable experience in a client facing role.

  • Experience of Continuous Improvement through Quality Management principles.

  • Able to grasp new concepts quickly, demonstrating understanding of the implications of assurance and testing on business requirements and / or operations, and ability to work independently and as a member of the team.

  • Experience working within assurance frameworks associated with pension scheme operations.

  • Highly analytical with well-developed problem-solving skills.

  • Able to provide a strong emphasis on attention to detail and accuracy.

  • Experienced in project management, change management, and managing risks and issues.

  • Good level of IT literacy

Equal Opportunity Employer