Santander US Representative, Customer Service, Reading, PA (Full Time) in Reading, Pennsylvania
Representative, Customer Service, Reading, PA (Full Time)
Solid handshake? Winning smile? Big, bold and bright ideas? If that sounds like you, it’s time to drop everything and start getting excited – because we’re waiting to welcome you to an awesome future. One where you’ll be able to give your entrepreneurial spirit room to grow as you build a rewarding career alongside people as friendly and enthusiastic as you are. So get some screen time with the videos below, and discover how you can Santander.
Diversity and inclusion — We work together to create an environment that welcomes diverse perspectives and talent.
Corporate responsibility — Our corporate responsibility programs share a common purpose of giving back to the community.
Balance and wellness — Our benefits help you live your life to the fullest while balancing work and personal goals.
Educational opportunities — We foster a culture of learning, inspiring you to further develop your skill set and education.
Benefits & Rewards
Medical, Dental, Vision Pre-tax Health Accounts, Short- and Long-term Disability EAP, Health Advocate Services
401(k) Retirement Plan Up to 5% 401(k) Matching Additional Investment Options
Paid Parental Leave, Adoption Assistance, Dependent Care FSA, Tax-advantaged Transit/Parking Legal Assistance Plan
Life, accidental death, business travel accident, long- and short-term disability insurance coverage
Tuition and computer purchase reimbursement, plus discounts for cell phone, fitness and auto/home insurance
Paid Time Off (PTO), Holiday Time Off, Volunteer PTO, Travel Discounts
Req ID: 2102344
As a member of Santander’s retail banking division, you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank
Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws
Keeps informed of changes in bank products, services and procedures
Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)
Identify Customer needs, educate and sell customers on bank products, services and recommends solutions
Responds to and resolves customer inquiries on account status, researching problems and inquiries
Assesses customer needs beyond the immediate reason for contact
Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards
We offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire. We also offer a minimum of 18 days of PTO, 10 paid holidays, tuition reimbursement, 401(k) with immediate company match of 6% and volunteer PTO time. In this role, you are also eligible for a quarterly incentive.
High school diploma or equivalent
Minimum 6 months customer service experience
Basic aptitude for math, and proven ability to work with systems, accuracy in typing
Ability to adjust to a changing environment
Ability to educate customer on a service or product solution
Ability to empathize with a customer and take ownership of an issue
Ability to follow up on customer and commitments
Ability to listen and interpret customer communication to identify needs
Ability to make decisions and explain criteria and actions
Ability to present information and solutions in clear concise terms
Ability to question, accurately identify a need and present an effective solution
Ability to set customer expectations and explain to customer what is being done to resolve an issue
Bi-lingual specialty skill desired (Spanish and English)
Complete knowledge of Sovereigns products, policies and procedures
Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity
Demonstrates analysis and problem solving skills
Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group
Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel
Excellent organizational and multi-tasking skills required
Flexibility in schedule
Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job
Manages time effectively
Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action
Proven Customer Service skills and ability to work in a fast paced changing environment
Responds well to personal development and feedback, demonstrates a willingness to learn
Shows ability to confirm and check for understanding of communication
Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues
Strong communication skills and ability to present information clearly and professionally
Strong verbal communications and customer service skills
The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue
Working knowledge of Santander products, service and systems and ability to communicate and educate customers
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Primary Location: Reading, Pennsylvania, United States
Other Locations: Pennsylvania-Reading
Organization: Santander Bank, N.A.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
US Candidates/Employees: Click here to view the “EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) ” poster and supplement and the Pay Transparency Policy Statement. (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)
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