Experience Inc. Jobs

POSITION SUMMARY:

The Outreach and Education Coordinator is responsible for creating and implementing an annual outreach plan for the District Attorney's Victim/Witness Assistance Unit. The outreach efforts will focus on raising awareness of victims' rights and available services, thus increasing their participation in the criminal justice system.

POSITION RESPONSIBILITIES:

Essential Functions

• Implement community outreach and education presentations relating to victim services.
• Manage, coordinate and schedule participation in community events, meetings and other program activities.
• Maintain connections with social services agencies, law enforcement agencies, education systems and the general public.
• Manage social media profiles, including Facebook, Twitter and additional channels that may be deemed relevant.
• Participate with other social service agencies in outreach to the homeless population.
• Review and update the unit's website on a regular basis.
• Plan local activities for National Crime Victims' Rights Week.
• Assist with recruitment of volunteers.
• Maintain record-keeping and outcome measurements relative to services and programs, such as compiling the mandatory victim surveys.
• Assist with updating correspondence to victims.

MINIMUM EDUCATION AND EXPERIENCE:

• While an Associate's Degree may be acceptable, a Bachelor's Degree in Education, Social Work or a related humanities field is preferred.
• Prior experience in education, community outreach or related area.
• Prior customer service experience with an emphasis on heavy contact with both the general public and all levels of professionals, both face-to-face and by telephone.
• Prior experience utilizing computer database programs to retrieve and manipulate information, as well as word processing and spreadsheet experience.
• Any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Successful completion of employment background check, including NCIC criminal check.
• Thorough working knowledge of general office practice and business English, including the understanding of office methods, rules, practices and procedures.
• Spanish language skills, while not required, are desirable.
• Ability to effectively communicate with the public and government officials in a highly charged, emotional setting.
• Tact, discretion and professionalism in dealing with members of the public.
• Able to maintain cooperative working relationships with those contacted in the performance of duties, including all other employees.
• Must be able to work independently.
• Must be self-motivated.
• Ability to maintain confidential information.
• Must be able to attend and successfully receive a minimum of 10 hours of training per year.
• A valid Pennsylvania driver's license must be possessed and maintained,
• Possess basic understanding of word processing software (Microsoft Word preferred), spreadsheet software (Microsoft Excel preferred), and basic database concepts.
• Capable of understanding and carrying out oral and written directions.
• Ability to work 19 hours per week with flexibility in schedule and ability to work occasional evenings/weekends.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

• Lifting of multiple files and file boxes as necessary.  Maximum weight of boxes is approximately 15 pounds, which is usually required once per week.

WORKING ENVIRONMENT:

Normal Office

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.