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Penn State Health Manager Patient Access - Remote - (Community Hospital Pre-Services) - Penn State Health PPAS Rev in Reading, Pennsylvania

Penn State Health Shared Services

Location: US:PA:Reading

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: 8:00a - 4:30p


Reports directly to the Senior Director- Revenue Cycle. The Manager of Revenue Cycle, Patient Access is responsible for planning, organizing, and implementing current and future strategies to optimize the cash flow of the health system. This position is also responsible for managing the functions and staff required for timely and accurate pre-arrival, point of service registration and billing functions health system wide. This includes scheduling, pre-registration, pre-certification, price estimation, financial counseling, point-of-service registration, point-of-service cash collection, financial counseling, and resolution of billing edits. Also responsible for ensuring the creation of and adherence to procedures compliant with all federal and state regulatory requirements, JACHO requirements and payor requirements to support timely and accurate registration, as well as collection and coordination of insurance coverage to ensure reimbursement of care provided without placing an unnecessary financial burden upon the patient. This includes the management of regulatory and billing compliance, establishing working relationships with clinical colleagues (provider and nursing) at both the department and practice site levels across the organization, managing working relationships with third-party payers, account analyses and ensuring staff productivity and quality expectations are set at appropriate levels and are met regularly, optimizing best business practices and achieving best results. The Team Manager, Shift Lead, Senior Associates, and individual contributors may report directly to this individual.


Bachelors Degree plus 4 years job related experience within Provider & Patient Access Services required or an equivalent combination of education and experience required

Previous management or leadership experience required


Possess ability to set goals and inspire staff to work together to accomplish the goals

Possess critical thinking skills and ability to analyze data

Possess ability to break a process into each component task and then rebuild into a more efficient and/or effective process

Strong communication skills both verbal and written

Possess a polished and professional demeanor

Ability to create, communicate and build consensus around a vision for exceptional registration services to patients, families and all PSH colleagues

Ability to interact effectively with leadership, both clinical and non-clinical, throughout the institution

Possess project management skills for small process improvement projects

Possess a solid understanding of financial IT systems used throughout the revenue cycle


Bachelors Degree preferred

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information . If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF (https://cdn-static.findly.com/wp-content/uploads/sites/595/2018/05/Accommodation-Request-Updated-04.27.18.pdf) for more detailed steps for assistance.