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Splunk Assigned Expert Consultant (Professional Services) in Reading, United Kingdom

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organisations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

Are you looking to make an impact? The work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to include the things that are most impactful.

As a Security Assigned Expert for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimise their environment through consistent touch points and strategic guidance, ensuring our customers realise the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most challenging problems, including the ones they didn't even know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in rapidly changing environments. As a successful Splunk Security Assigned Expert you will be adept at understanding, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

  • Strategic execution of adoption and optimisation activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.

  • High-quality technical guidance on Enterprise level architecture, configuration, and optimisation work in complex environments for area of discipline including:

  • Splunk Core/Cloud

  • Enterprise Security/UBA

  • SOAR/Phantom

  • ITOps, DevOps

  • Create, drive, and report on customer success plans

  • Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem

  • Serve as a dedicated point of contact for customer needs including adoption, optimisation, customer success and technical escalations.

  • Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties

    Exceptional execution of practice key performance indicators and contributions such as:

  • Scaling through productivity

  • Process creation and improvement

  • Collateral creation and improvement

  • Tool development and implementation

  • All-in on Adoption

  • Drive high CSAT score

  • Identify and capture customer success stories

  • Drive product upsell and expansion

  • Team growth

  • Mentor / mentee program

  • Formal and Ad Hoc internal training sessions

  • The sharing of knowledge across groups.

    Requirements:

    Soft Skills:

  • Ability to act as the trusted advisor and product specialist for assigned customers

  • Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution

  • Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners

  • Superior written and oral communication skills a must

  • Listen objectively to others' opinions and ideas utilising active listening skills

  • Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction

  • Highly developed, operational skills for troubleshooting, problem solving, and resolution

  • Ability to balance competing priorities with customer demands

  • Highly effective at organising, planning and leading customers through complex change

    Technical Requirements:

  • Significant experience in technical consulting or big-data analytics

  • Demonstrable understanding of common enterprise applications

  • Statistical and analytical modelling is a plus

  • Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools

  • Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

    ​​ Core focus:

  • 5+ years proven administering and using Splunk

  • 3+ years proven Splunk implementation experience

  • 2+ years proven Splunk Cloud experience (Cloud Fundamentals Consultant Accreditation preferred)

  • 3+ years proven Splunk architecture experience

  • Ability to deploy, manage, and troubleshoot complex Splunk Enterprise environments

  • Thorough understanding of Splunk Deployment Methodology & Implementation

  • Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics

  • Proven experience with Cloud Migration Projects

  • Strong SPL skills and experience a must

    Security Focus

  • Splunk Platform experience

    o Cloud Fundamentals Consultant Accreditation (preferred)

    o 3+ years proven experience administering and using Splunk

  • ES/UBA

    o Splunk ES Implementation Accreditation (preferred)

    o 3+ years Splunk ES experience

    o UBA Accreditation (preferred)

  • SOAR (**preferred if ES/UBA. required if hiring for SOAR specific)

    o 1+ year experience

    o Splunk Phantom Certified Admin (preferred)

  • Security domain experience

    o 3+ years security experience

    o 3+ years networking experience

    o 3+ years OS / IT admin experience

    o Scripting experience (Bash, Python, etc)

    o Threat Intel knowledge (IOC’s, TAXII, STIC)

    o Familiarity with all Splunk related products including:

    ▪ Security Essentials

    ▪ Ransomware Essentials

    ▪ ESCU

    o SANS GMON certified or equivalent

    ITOps

  • Splunk Platform Experience

    o Cloud Fundamentals Consultant Accreditation (preferred)

    o 3+ years proven experience administering and using Splunk

  • IT Ops / Dev Ops integrator Accreditation (preferred)

  • 3+ years IT Ops / Dev Ops implementation and administration experience

    Responsibilities:

  • Exceptional execution of practice KPI’s and contributions such as:

    o Scaling through productivity

    ▪ Process creation or improvements

    ▪ Collateral creation or improvements

    ▪ Tools development and implementation

    o All in on Adoption

    ▪ Drive high CSAT score

    ▪ Identify and capture customer success stories

    ▪ Drive products upsell and expansion

    o Team growth

    ▪ Mentor / mentee program

    ▪ Formal and Ad Hoc internal training sessions

    ▪ Cross-functional relationship and knowledge sharing

    Location and Travel

  • This is a remote position

  • Up to 20% travel may be required for customer facing activities

    We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

    For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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