Experience Inc. Jobs

Job Overview:

The Project Coordinator is responsible for supporting RanchLife administrative tasks, such as booking reservations, filing, inventory, calendaring, contract administration, communications content support, on-site events, and generating reports. Implements new and creative ideas to enhance experiences and attendance for events, offerings, and activities within the community.

Compensation: $22.50-24.00/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Maintain high-level customer service and hospitality both internally and externally.
• Support reservations with members for community programming, Clubs, events, activities, volunteerism, etc.
• Circulates meeting agendas before the meetings, and post-meeting notes with action items and follow-up.
• Partners with team to create, manage, and adhere to annual budget, including monthly progress updates.
• Review and process reservation requests from all programmers and Clubs to ensure they adhere to the processes and guidelines.
• Audit and process approved vendors to ensure compliance with insurance requirements.
• Monitor and audit the master community event and activities calendars as needed and ensure accuracy for posting on the community App and website.
• Create and implement survey tools and processes to identify resident interest for community event activities and recreational programs.
• Communicate with the RanchLife Director and staff on all logistics involved for each event and state the role each person is responsible for and follow through with meeting needs.
• Manage the maintenance and cleanliness of rooms, furniture, and equipment used for each venue; both pre and post-events.
• Monitor monthly expenditures of all community events, activities, recreational programs, etc. to ensure management of expenses, accurate coding, and compliance to budget limits.
• Update event budgets for pre and post-events.
• Process internal and external complaints and/or praises.
• Maintain vendor relations and ensure that service standards are maintained, such as contract expirations.
• Create and edit promotional content for current and upcoming events to support the Communications Specialist and RanchLife Director.
• Attend and participate in Board meetings as required.
• Other duties as assigned.

Skills & Qualifications:

• Proficient in English.
• Strong ethical practices.
• Strong internal/external customer relation skills required with the ability to communicateeffectively with all levels of management, associates, members, and other stakeholders.
• Excellent general math skills.
• Demonstrates organizational and time management skills with the ability to multi-task,implement, and monitor progress for successful completion.
• Ability to work well under pressure in a fast-paced environment meeting deadlines.
• Demonstrates awareness of variables that could affect associate retention and/or morale.
• Demonstrates excellent organizational and time management skills.
• Excellent attendance and punctuality.
• Practice and adhere to FirstService Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Possess strong customer service skills and a positive attitude.
• Has advanced computer skills in the use of Microsoft Office Outlook, Word,Teams, and Excel, and is receptive to learning and utilizing the Company- provided tools and updating them on a routine basis.
• Possess exceptional communication skills (verbal and written)
• Is very detail-oriented.
• Able to work occasional evening, holiday, or weekend hours, if needed. A regular five-daywork schedule will be agreed upon before starting, but the schedule is subject to change based on business needs.
• Is a people person with public charisma and the ability to develop positive relationships.
• Can think and work independently and collaboratively as a team with co-workers,residents, and others by sharing ideas constructively and positively; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or another respectful identifier, and; respecting the diversity of our workforce in actions, words, and deeds.

Education & Experience:

• 2-year college degree preferred, with hospitality, non-profit special events or recreation management emphasis or equivalent work experience; plus 2-4 years experience in the events/recreation field, nonprofit management, city government community services, and/or project coordinating, administration, community management field
• Minimum of 1 year of experience in event or hospitality management.

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Ability to lift, push, and move equipment and furniture.
• Must be able to sit and stand for extended periods.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events, including walking on uneven surfaces and standing for long periods.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).

Travel:

• Will need to complete occasional community drives, deliver supplies to different amenities, and move from one amenity to the next within the community as needed.
• May travel to other neighboring communities, the corporate office, and/or support localSouth Orange County events.

Tools & Equipment Used:

• Must have a valid California driver’s license.
• Must have own reliable transportation.
• Must have State-mandated vehicle insurance.
• Company-provided office equipment; computers, printers, fax machines, etc.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.