Experience Inc. Jobs

Job Number 24050776

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The VP, End User Technology Products is responsible for the leadership and management of a geographically dispersed team that delivers world class end user technology and computing products to Marriott International associates. This role will establish and lead discrete product teams within their organization to drive ownership and accountability for delivering exceptional customer experiences. This individual will be experienced in leading, developing and delivering designs and capabilities around desktop, tablet, wearable and mobile infrastructure with a vision for simplicity, automation and self-empowerment functions. Overall experience with end user technology and computing services design, measurement and transformation will be critical functions associated with this role. Other aspects of the role will focus on directory and collaboration services administration and design (e.g., e-mail, active directory, LDAP, e-directory) plus software deployment, hosting and distribution.

The ideal candidate is a seasoned, hands-on leader with the energy and experience to lead through change. This leader is passionate about collaboration, communication clarity, building purposeful process, execution excellence, and an advocate for continuous improvement. This leader must possess the patience and skills to garner feedback from multiple teams and continuously ensuring delivery of products to the those teams. This leader will need a strong ability to build solid long term symbiotic relationships that transverse teams; while having a knack to push back and make arguments to improve ideas. This leader must be strategic with an ability to implement that strategy; communicate it to executive leadership of the company; deliver results by adopting and using Scaled Agile Framework; and create processes that enable flow without the overhead of gates or checks that breaks the moment of teams. Must have the polish and executive presence to present to C-level executives. This executive will also be responsible for process development across the organization for managing demand.

CANDIDATE PROFILE

Education and Experience

Required:

• Undergraduate degree or equivalent experience and certifications

• 12+ years of Information Technology leadership experience with 3+ years at a Sr. Director level or higher managing direct reports and service provider teams

• 10+ years leading teams that deliver and support customer facing enterprise systems and services

• 8+ years experience delivering large scale end user technology and computing solutions

• 5+ years working with third party service suppliers and ITO organizations; including financial, SLA and service definition functions

• 5+ years experience negotiating with and managing Service Provider relationships

• Experience working with remote and offshore development and support teams

• Experience developing and delivering large scale enterprise infrastructure services

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong financial acumen; must have previous experience managing operational and capital budgets in excess of $20M

Preferred:

• Masters degree in Computer Science, Information Technology Management or an MBA is desired

• Demonstrated success leading large-scale infrastructure initiatives/transformations

• A thorough understanding of the interdependence of systems and their impact to the business

• End to end infrastructure lifecycle experience related to desktop, mobile and virtual computing environments

• Strong understanding of the software development life cycle (SDLC)

• Strong process management and problem resolution skills

• Experience in business systems and process planning

• Knowledge of the business environment, service requirements and hospitality culture

• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.

• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations

• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

• Demonstrates strong executive presence and strategic thinking skills

CORE WORK ACTIVITIES

End User Experience

• Leads efforts to develop new strategies around the ‘consumerization’ of the end user experience at Marriott International. This includes such key concepts as ‘wireless everywhere’, BYOD and wearable technology.

• Responsible for the service design and operations of the end user experience. This includes key business processes for provisioning, device management, security and compliance, self-enablement technology and technology upgrades.

• Key market thought leader whom leverages third party and industry insights into evolving the way in which Marriott associates engage with their work, colleagues and customers.

• Leads the team responsible for virtualizing and moving workplace experiences to mobile infrastructure technology and cloud services.

• Creates the strategy for unified communications and collaboration technologies including email, chat, blogging and video conferencing.

Desktop Engineering and Domain Services

• Selects, qualifies and moves into production all technology related to desktop, mobile and mobile device infrastructure.

• Responsible for setting the direction and strategy for desktop and end point device virtualization (VDI).

• Responsible for designing and delivering quality and always available domain services such as Active Directory, LDAP, and other associated e-Directories.

• Responsible for electronic messaging and collaboration services inclusive of email, chat, desktop video conferencing, file share services and SharePoint services.

• Builds a team that will drive strategy around end user device automation, patching, configuration management and compliance. This includes the scale out and implementation of centralized management systems such as ePO, Tanium, Altiris or other device management platforms.

• Implements and develops cloud based services in the form of IaaS, SaaS or PaaS to help develop and consumerize the end point device experience.

• Develops standards, qualifications and methods for the integration of the desktop architecture with new applications and internet browsers.

Mobile Computing Infrastructure

• Designs the experience and capabilities of the wireless infrastructure in conjunction with network services and mobile device management functions.

• Responsible for developing all key infrastructure capabilities and functions for end user access and controls for remote email, SPAM, remote desktop access, and device management.

Automation and Self-Enablement/Service Design

• Designs and implements all digital and automated processes for service and device provisioning, service enhancements and service requests.

• Responsible for designing, sourcing and costing all end user computing service elements.

• Works with third party suppliers and integrators on automating desktop support services and other support areas.

• Accountable for continually improving and applying service measurement metrics and SLA’s inclusive of reporting and dashboards.

Compliance management

• Alignment of all end user computing to Marriott security, vulnerability, and risk policies.

• Partner closely with Global Information Security on remediating emerging threats and enabling new innovations to enhance foundational platform protections and agility.

Cultivate a High-Performing Team

• Create a compelling vision, clear direction and strategy for the team

• Generate enthusiasm and understanding of the vision and how each role contributes to the achievement of that vision

• Ensure capabilities are developed and resources are aligned to support the strategy

• Attract, motivate, develop and retain highly skilled leaders; champion and model leadership development

• Create and sustain a work environment that drives associate engagement and enables business success

• Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader Global Technology organization

• Serve as a role model and ensure all leaders are visible and effective partners with GT counterparts, broader Marriott stakeholders, and service providers

Leadership

• Exposes the organization to the latest innovative thinking and ideas from the Agile community to increase productivity, deliver incrementally and faster with higher quality and higher engagement

• Champions experimentation and “learning from failure” to iterate and create the best outcomes

• Leads by example and leads with values first

• Creates a vision for agile delivery at scale in the fastest growing enterprise company in the world

• Builds alignment amongst other executives and teams for your vision, and generates excitement and passion within the team to deliver on that vision together

• Builds deep and impactful relationships with Engineering and Product leaders to influence change and to partner on agile delivery at scale

• Designs and supports a spectrum and variety of agile transformations and engagements to support the needs of the business

• Collaborate and forms partnerships with key functions and senior leaders from across the organization e.g., Product, Application Engineering, Procurement, Enterprise Architecture and Finance

• Provide transparency and reporting to stakeholders and senior management

• Fosters and drives a culture of continuous improvement

• Contributes to identifying and prioritizing how the organizations adapts and invests

• Communicates effectively up, down, and laterally to ensure alignment of work

California Applicants Only: The salary range for this position is $146,175 to $330,162 annually.

Colorado Applicants Only: The salary range for this position is $146,175 to $300,146 annually.

Hawaii Applicants Only: The salary range for this position is $176,873 to $330,162 annually.

New York Applicants Only: The salary range for this position is $146,174 to $330,162 annually.

Washington Applicants Only: The salary range for this position is $146,175 to $330,162 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

The application deadline for this position is 42 days after the date of this posting, 3/21/24.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.