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EnlivenHealth is seeking a Senior Manager, Implementation, with a dynamic and results-oriented approach to lead our Implementation Team. You will have experience and success in driving successful implementation and activation of SaaS solutions across enterprise-level clients. This role ensures the development and smooth execution of customer project plans. You will work closely with cross-functional teams including Sales, Customer Success, Product Management and Engineering. The Sr. Manager will provide strategic guidance, oversee project timelines, and manage the resources needed to achieve successful customer outcomes. This position requires a highly organized, customer-centric leader with experience in software implementation and managing high-performance teams.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor a team of implementation specialists, project managers, and technical consultants to ensure the successful execution of multiple SaaS implementation projects.

• Strategic Planning: Collaborate with the Senior Director of Operations to define long-term goals and strategies for SaaS implementations that align with the company's overall business objectives.

• Project Management: Oversee the end-to-end implementation process, including project scope, timeline, resource allocation, and budget adherence, ensuring projects are completed on time and within budget.

• Customer Engagement: Act as the primary escalation point for implementation issues, ensuring that customers receive best-in-class service and experience throughout the implementation lifecycle.

• Cross-functional Collaboration: Work closely with Sales, Product, Customer Success, and Engineering teams to ensure smooth handoffs, accurate scope definition, and continuous feedback loops for product improvements.

• Process Improvement: Continuously evaluate and improve implementation processes, methodologies, and tools to drive efficiency and scalability in project delivery.

• Risk Management: Identify potential risks in project delivery and implement mitigation strategies to address challenges proactively.

• Data & Reporting: Develop KPIs and metrics to track project performance and team productivity, providing regular updates to the Senior Director of Operations and other key stakeholders.

Required Knowledge and Skills

• Strong understanding of SaaS business models, software lifecycle, and implementation processes.

• Proven experience managing large-scale enterprise software implementations with multiple stakeholders.

• Expertise in project management methodologies

• Exceptional leadership, organizational, and communication skills, with the ability to manage cross-functional teams and interact with executive stakeholders.

• Proficiency with project management tools such as Jira, Asana, or MS Project.

• Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.

• Strong problem-solving skills and a customer-first mindset.

Qualifications:

Basic:

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field;

• 7+ years of experience in SaaS implementation or enterprise software deployment;

• Minimum 3 years in a leadership or management role.

Preferred:

• Pharmacy/Technology Experience

• MBA or equivalent experience preferred.

• PMP, Agile, or Scrum certification

• Experience working with CRM, ERP, or other enterprise SaaS solutions

Work Conditions:

• Work Across Multiple Time Zones

• Up to 10% Domestic Travel

• Remote Work

• Long periods of time sitting or standing in front of a computer using video technology

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of  robotics, smart devices, intelligent software, and expert services  is helping healthcare facilities worldwide  to improve business and clinical outcomes  as they move closer to the industry vision of the Autonomous Pharmacy. 

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 3252

Job Category: Implementation Consulting

Posting Date: 09/11/2024, 7:10 PM

Job Schedule: Full time

Locations: Raleigh, NC, United States

Fort Worth, TX, United States

Job Level: Supervisor / Manager

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.