Job Information
Mako Medical Office Administrative Assistant (MAKO) in Raleigh, North Carolina
Description
Job Responsibilities:
Ensure that administrative tasks are done effectively and efficiently.
All Mail Handling Responsibilities for Billing and Accounts Payable including but not limited to:
Sorts and organizes all mail/or Faxes associated with Medical Record Requests, Claims, Correspondence, or any other insurance information including the uploading of the information to the appropriate location and the notification to the associating team.
Filtering all mail associated with the Billing Department including paper checks.
Deposits paper checks and logs commercial payments - informing payment posting team so reconciliation of payments can be done in PM System.
Assist with AP Check Run Process.
Works with the Accounts Payable department to facilitate the deposits of Client Bill payments that are received via mail.
Works with customer service vendor to handle the mailing of all payment receipts, statement copies, and installment agreements to patients.
Handle inbound departmental calls and execute excellent customer service.
Screen and prioritize communications and opportunities from external and internal
Perform other duties as assigned to meet business needs or customer requirements.
Skills & Requirements:
Minimum 1-2 years of administrative experience
Excellent verbal and written communication skills
Strong attention to detail as well as multi-tasker
Ability to organize, prioritize and manage various work assignments in a timely fashion
Excellent in Microsoft applications including Outlook, Word, Excel, PowerPoint, and keycompany software and systems.
Demonstrate exceptional organizational skills with the ability to prioritize tasks of high complexity
Build relationships with a complex network of key stakeholders across different levels in and outside of the organization.
Initiative to think proactively about how to support the leadership teams to be as efficient as possible in using their time.
Maintain flexibility, having a high degree of autonomy, self-confidence, and enthusiasmwith strong interpersonal skills. Accuracy and speed are essential.
Exhibit trustworthiness, sensitivity, and discretion when exposed to confidential
Customer relations and/or hospitality experience is a plus.
Ability to work in a high-standard and demanding environment.
Must know and understand HIPPA.
Experience in managing office processes is important and where necessary, developingnew approaches to meeting changing needs.
Education:
High school diploma or equivalent
Associate degree preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)