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CBRE FM Sr Engineering Ops Manager- Technical and Reliability- Remote in Raleigh, North Carolina

FM Sr Engineering Ops Manager- Technical and Reliability- Remote

Job ID




Service line

GWS Segment

Role type



Toronto - Ontario - Canada, Poughkeepsie - New York - United States of America, Raleigh - North Carolina - United States of America, Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Sterling Forest - New York - United States of America

This position may be performed remotely anywhere within the United States except the State of Colorado.


Own and lead the establishment, implementation and maintenance of technical standards, system updates, reviews & service solutions to support the performance & growth of CBRE GWS NA Data Centre Solutions business.

Expected to provide the governance, set strategy and implement programs for our Critical Environment & Risk Management model with the primary goal being to ensure the efficient and safe operation and maintenance of engineering systems to achieve 100% plant availability and uptime.

Lead our technical capability, standards and operational compliance on contracts and will have the lead role in supporting the vision and route towards engineering excellence


  • Provide the governance, set strategy and implement programs for our Critical Environment & Risk Management model, ensuring the efficient and safe operation / maintenance of engineering systems

· Lead our technical capability, standards and operational compliance on contracts and support in the vision and route towards engineering excellence.Build an Industry recognized reputation within the Environment of ‘World Class Data Centre Operations’ Best Practice.

· Single point of contact for all Technical activities as the primary interface to the CBRE / Client Teams in region

· Lead Development of Data Centre Risk assessments of requirements and develop Asset Management Plans (5yr /10yr).

  • Manage Capacity Management Reporting

· Drive development of Energy Management Program within critical environments operations

  • Act as technical authority providing advice and assistance to maintenance teams as required

  • Lead Root Cause Analysis

  • Provide Projects / Operations interface

  • Oversee the development & implementation of EOP’s & SOP’s

  • Deliver Technical Needs Assessments, produce gap analysis reports & develop training plans

  • Oversee the management & delivery of Essential Maintenance Periods as specified in contract scope

· Implement appropriate Change control process covering client’s business critical areas, responsible for supporting method statement approval for Data Centres

  • Assist in the creation of timely reports as required in relation to productivity, equipment reliability / life expectancy, failure trends, improvements, recommendations

  • Facilitate the implementation, adoption and embedding of the Critical Environment & Risk Management (CERM) model processes into the day to day operation

  • Conduct regular emergency response simulations and ensure action plans are in place for all possible serious incidents

· Provide Support to Commercial bids & scoping of Critical Services Opportunities

· Support client bids and strategic outsourcing through infrastructure and operational due diligence

· Be part of Global Best Practices organization to provide input and review of critical environments solutions.

· Some out of hours working will be required to facilitate the management of essential maintenance periods & specialist sub-contractor works.


Provides formal supervision to individual employees within single functional or operational area.Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement,corrective action and termination.Effectively recommends same for direct reports to next levelmanagement for review and approval.Plans and monitors appropriate staffing levels and utilization oflabor,includingovertime.Preparesanddeliversperformanceappraisalforstaff.Mentorsandcoachesteam members to further develop competencies.Leads by example and models behaviors that areconsistent withthecompany'svalues.

Motivate and provide directional leadership to multiple site based multi-skilled maintenance teams including sub-contractors within designated portfolio of buildings ensuring that staff deliver maintenance in accordance with building/asset requirements, compliance to safe working practices, quality standards conformity and best practice methods.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) from four-year college or university and a minimum of seven years experience and/or training. Or equivalent combination of education and experience. Knowledge and understanding of all applicable practices and techniques, laws, project controls and environmental regulations to include safety regulations.

One or more of the following preferred: Local Operating Engineer's License or Trade License, Systems Maintenance Administrator (SMA), Real Property Administrator (RPA) Proficient computer skills; familiar with energy Management System (EMS) programming and fire alarm systems.


Universal CFC certification required. Additional certification in three or more of the following: HVAC, electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses as may be required by local or state jurisdictions.


Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.


Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Working knowledge of asset management, property management, leasing, disposition, and construction.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.


Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

  1. Complete all required and assigned HSE training at a satisfactory level,

  2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

  3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

  4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

As a Manager:

  1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:

a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,

b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,

c. Support "stop work" authority when it is exercised in good faith,

d. Communicate any / all potential workplace hazards and workplace procedures.


CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)