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Wells Fargo Engineering Manager in Raleigh, North Carolina

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

The Technology Manager has complete ownership of the portfolio of application(s) which they support and is primarily responsible for application remediation, tier 3 Production Support, and Audit Support. The Technology manager provides overall direction and guidance to Engineers/developers, and business systems analysts. She/he will have the ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment. They will serve as an escalation point to assist and drive resolution and root cause analysis of production issues for the Auto Technology Servicing Application. Prior experience in regulated financial services and application support is a nice to have but not a must.


  1. Proactively monitor and provide tier-3 Production Support, resolving risks and issues and initiating corrective action plans as appropriate.

  2. Provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations.

  3. Manage a workload which is subject to changing priorities and demands.

  4. Communicate complex technical issues to business users in a language they understand.

  5. Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively.

  6. Effectively communicate and interact with infrastructure and supporting technology groups across a distributed environment to drive problem resolution and service levels.

  7. Lead staff in a Production Support group in a high availability / mission critical environment.

  8. Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise.

  9. Leads and manages team to accomplish objectives through effective recruitment & selection, training & development, performance management and rewards & recognition.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 5+ years of technology engineering experience

  • 4+ years of leadership and people management experience in a technology environment

  • 5+ years of application production support experience

  • 3+ years of Unisys mainframe development experience

  • 5+ years of Agile experience

Desired Qualifications

  • 4+ years of JIRA experience

  • Knowledge and understanding of DevOps principles

  • Strong analytical skills with high attention to detail and accuracy

  • Strong organizational, multi-tasking, and prioritizing skills

  • Knowledge and understanding of project management methodologies: process improvements, continuous improvement, or LEAN

Other Desired Qualifications

  • Previous experience with modernization of legacy mainframe or backend system

  • 5+ years’ work experience in Technical Production Support roles preferably within a large scale, global financial services organization

  • Extensive knowledge on the Unisys MCP, Clearpath, RP3, ALGOL, COBOL 74, COBOL 85 ,CANDE, MARC, DMSII, BLSOURCE (Source Repository), BLSCHED (Job Scheduling), BLPACK(Data backup), Programmers Workbench Editor , Work Load Manager(Job management), WFL (Work Flow Language), FTPS, SUMLOG (Unisys Log) DB dump for diagnostics and the DB Reorg process

  • In depth knowledge on the Auto lending process (Loan boarding, Payments, Repossessions, Bankruptcies, Charge offs, ALP, Vendor payments, ACH clearing and Returns, General ledger, Yearend (1099x) processing, Dealer Incentive/Participation and Accounts Receivable Process

  • Experience with a customer service mindset and a focus on continuous improvement

  • Knowledge of when to use technical and non technical language

  • Ability to build relationships with peers and management at all levels

  • Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.

  • Strong problem solving and program execution skills while being process orientated

Job Expectations

  • Willingness to work on-site at stated location on the job opening

  • Ability to work additional hours as needed

  • Ability to travel up to 25% of the time

Street Address

TX-Irving: 6051/6061 N State Hwy 161 - Irving, TX

AZ-Chandler: 2600 S Price Rd - Chandler, AZ

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5589169-2

Updated: 2021-08-01 04:00:16.777 UTC

Location: Raleigh,NC