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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a team member of the CVS Healthspire Account Management team, the Account Manager will be responsible for assisting in overall management of clients participating in programs within the Care Management product portfolio. The Account Manager will be responsible for maintaining day-to-day business relationships and operations with key internal stakeholders and client personnel to ensure accurate and effective delivery of client programs.

Understanding client expectations and goals is required to proactively recommend and promote programs to assist in meeting client business objectives. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Account Manager will assist with onsite meeting preparation, own facilitation of client calls, and support all activities that directly influence retention of our client base.

-Assist the Strategic Account Executives/Account Executives to own, retain and identify upsell opportunity within assigned client base.

• Track and forecast changes in assigned client base that would impact revenue and communicate that effectively within the organization.

-Management of day-to-day contact with assigned clients.

-Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.

-Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.

-Take meeting minutes, facilitate, lead and manage all follow ups from client conference calls on routine basis.

-Document and track open items via current tracking system.

-Work closely with internal and external teams to proactively identify actual and potential problems.

-Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations.

-Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.

-Present Care Management Solutions Programs and effectively communicate each program’s value both to internal stakeholders and external client base.

Ability to travel. (10%)

Required Qualifications 2+ years Account Management within a healthcare or technology environment. Preferred Qualifications

· Create efficient processes for both internal and external customers

· Excellent interpersonal skills and communication skills

· Ability to be flexible and change direction as needed

· Ability to motivate and drive team to successful, on-time results

· Ability to manage complex groups and prioritize competing objectives

· Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks

· Experience with Microsoft tools/office, PowerPoint, Word, Teams, Excel and Salesforce

Education Bachelor's degree or equivalent experience required.

Pay Range

The typical pay range for this role is:

$40,600.00 - $76,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/31/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.