Experience Inc. Jobs

Description

One of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the right talent in the right numbers to meet our customers’ needs. As an HR assistant, you will aim to motivate our people and keep them engaged with a fulfilling employee experience. Working as part of a team means you’ll get to share ideas and learn from others to grow your career.

Key job responsibilities

Work closely with HR leaders and management on people-related projects to create an engaging workplace environment

Handle day-to-day HR-related questions and admin, such as new-starter processes, self-service tools, and time and attendance reviews

Use internal dashboards to create reports for leadership at your site

Plan initiatives designed to foster employee wellbeing and experience on site

Run audits to ensure compliance with company processes, data protection, local employment law and HR best practices

A day in the life

This is not a traditional office role, as you'll be working on-site and have direct contact with our warehouse teams. Depending on where you're based, you may work on rotation with your HR assistant colleagues. This means there is always someone from our HR team on hand to talk to employees and support with any queries.

The HR Assistant role is varied. As well as helping us stay on top of key HR processes, you’ll support leaders in your team on different projects to engage people. This may involve collecting feedback from people and running activities to get them on board with new plans. This may involve collecting feedback from people, running activities to engage them with new plans or helping to create an inclusive environment where employees feel they can bring any HR related queries.

About the team

Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Basic Qualifications

• Relevant experience in HR, Employee Relations or Payroll

• Advanced proficiency in both written and verbal [insert local language]

• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Experience in handling new-starter processes and related admin

• Basic experience working with basic employment law and HR/payroll practices