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State of Massachusetts Director of Learning and Development in Quincy, Massachusetts

GENERAL SUMMARY OF POSITION: * Massachusetts’ Office of Medicaid (MassHealth) is seeking a dynamic and detail orientated individual with documented experience in training and program management, development, and program evaluation, to fill the role ofDirector of Learning and Development. Reporting directly to the MassHealth Deputy Chief Operating Officer (COO) for Business and System Operations the selected candidate will oversee the design, development, implementation, and evaluation of comprehensive training plans for all levels of employees within MassHealth Operations, Agency orientation to all new MassHealth hires, Assister program,Massachusetts Healthcare Training Forum (MTFs), external trainings and events. *_Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Work closely with senior managers to identify training priorities; develop and evaluate training solutions for a variety of MassHealth operational issues. * Direct, assign, and evaluate MassHealth Operations training activity. * Plan and develop the content and method of on-the-job and continuing training for new and current MassHealth staff and various outside agencies, providers, and vendors; and deliver a variety of trainings. * Write and/or review, edit, and approve written and on-line training material and case studies for all aspects of the wide range of complex and continuously evolving MassHealth and Affordable Care Act (ACA) programs, policies, and procedures. * Assess curriculum to ensure validity, uniformity, and clarity. * Manage and direct training activity. Supervise and deploy a staff of ten (10);evaluate and assign training requests to individual trainers; motivate staff to achieve targets and standards; monitor and evaluate individual trainings; and annually evaluate the performance the training staff. * Manage and direct Assister program, all trainings, and events such as MTFs. * Advise the Chief Operating Officer and other senior leadership on matters that impact MassHealth members and providers. * Identify and implement process improvements to enhance quality and efficiency and achieve budgetary savings; develop metrics and reports to assess performance and inform decision-making. * Other duties, as assigned. _Preferred Qualifications:_ * Extensive knowledge of developing, delivering and operationalizing training programs and curriculum * Extensive knowledge of Learning Management Systems (LMS) * Knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems * The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open. * The ability to work under significant time pressures to meet unanticipated demands. * The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions. * Demonstrated sound judgment with ability to take calculated risks. * Strong written and oral communication skills * Strong quantitative and qualitative analytical skills and attention to detail * Ability to work with people from diverse backgrounds * Competency with common software applications, such as Microsoft Office * Project management planning, integration, coordination and monitoring. * Bachelor’s Degree with a major in business administration, business management, public administration or other relevant areas. * Experience managing a budget and working in a limited-resource environment * Experience with complex Information Technology systems * Planning, convening, directing, supporting and overseeing cross-agency project management teams. _TO APPLY:_ Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. _About MASSHEALTH:_ To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life. For more information about our agency and programs please visit: www.mass.gov/masshealth _Pre-Offer Process:_ A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Training and Development* *Organization: Exec Office Of Health and Human Services *Title: *Director of Learning and Development Location: Massachusetts-Quincy - 100 Hancock Street Requisition ID: 230009VM