Experience Inc. Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Primarily responsible for day-to-day operations on supporting Cisco router and switch infrastructure; Firewalls, SDWAN, and Microsoft Teams Room video conference solutions.

• Require strong troubleshooting skill and understand the design, configuration on Enterprise network.

• Make sure all of security policies and procedure are being implemented as per Manulife security policies and guidelines.

• The ideal candidate will be experienced with managing multiple projects and RFS simultaneously and has experience providing outstanding customer service in a 7x24 operational environment with high availability (99.999%).

• Interface with vendors to identify and purchase hardware and software that meets requirements defined by the IT Infrastructure team.

• Evaluates and identifies opportunities for network performance and functionality improvements.

• Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements

• Create, and maintain documentation as well as procedures.

Bachelor degree with 5-10 years relevant experience on supporting enterprises Data network and VoIP infrastructure, and should have following:

• Experiences on design, configuration and expansion of a global Wi-Fi solutions

• Ability to solve problems quickly and to automate and improve processes

• Work closely with product development teams to design and implement network solutions that meet aggressive deployment schedules

• Work with management to understand the requirements of a dynamic and growing business environment as it relates to the IT network needs

• Respond to all audit results with an action plan; implement recommended improvements to processes

• Manage a video conference infrastructure and support team who are responsible for the build out of high end video conference rooms, day-to-day VTC call management and the design, configuration and maintenance of a multi-bridge VTC network.

• Proven experience and success with LAN, WAN, and WLAN design and implementation.

• Proven experience with network capacity planning, network security principles, and general network management best practices

• In-depth technical knowledge of network, PC, and platform operating systems, including Cisco Internetwork Operating System, Palo Alto and Checkpoint Firewall, and Microsoft Teams Room video conference solutions

• Working technical knowledge of current network hardware, protocols, and Internet standards, including (OSPF, BGP, DNS, DHCP, NTP)

• Competence with testing tools and procedures for voice and data circuits

• Natural ability in troubleshooting, and eager to learn technologies outside of core job responsibilities.

• Project planning and management

• Vendor/Service Provider Management experience

Desired Skills

• Insurance Industry experience will be plus but not mandatory.

• CCNA, CCNP certifications, Wireshark Certified Network Analyst (WCNA) and/or other related technical certifications are desirable

General Skills

• Team player, ability to work within a distributed multi-cultural team environment

• Strong problem-solving / analytical skills

• Quick learner

• “Can do” attitude

• Good English communication and presentation skills independently

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .