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Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer.

What you’ll do:

What you'll do:

The Technical Support Representative provides technical support for power and connectivity related

equipment, including charging solutions, UPS systems, digital signage solutions, network switches,

and cooling solutions.

Technical support includes assisting customers with troubleshooting, diagnosis and application

assistance received via phone, and chat. I

Calls range from basic and routine to rnoderately complex requiring long term troubleshooting and

follow-up. The Technical Product Support Representative will respond to customer inquiries by following

troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from

senior staff. Candidates must keep detailed records of inquiries, complaints, and comments, as well as

actions taken using various technologies available. Technical aptitude is essential.

Making What matters work at Eaton takes the passion Of every employee around the world. We create

an environment where creativity, invention and discovery become reality, day. It's

where bold, bright professionals like you can reach your full potential—and where you can help us reach

ours.

In this function you will:

• Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.

• Accurately document service request activities and troubleshooting steps

• Effectively communicate product value proposition and product line strategies

• Assist the team in improving business processes and electronic tools

• Serve on special teams and work on projects to enhance team performance and customer satisfaction

• Help the team meet Or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources

• Leverage information to provide professional customer support

• Work rotational 8 hours shifts between the hours of 7:00am — 6:00pm US Central Time

• March — Nov (1 hour behind) #LI-DG2

Qualifications:

Education level required

• Bachelors Degree

Years and area of experience required

• 1-3 years of experience within a technical support role (electronics or electrical components)

Technical knowledge

• Hands-on electrical wiring experience, , working knowledge in ehe use of test equipment (multimeter, ammeter, network sniffer, etc), knowledge of Linux operating systems.

Soft skills

• MS Applications, English fluency written & spoken, communication skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.