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Job Description Summary

As Unison Product Support Engineer (PSE), you’ll be a key link between our customers and the Unison organization, diving into a variety of Unison electrical products. As Hardware Owner, the Product Support Engineer identifies and tracks in-service reliability of hardware, determines need for repair or product improvements, develops and owns field control programs.

The PSE is responsible for contributing to minimize potential customer operation disruptions due to in-service issues. Develop field plans including Service Bulletins, Initiate/participate in Technical/Tollgate Reviews, prepares technical communications to customers, is responsible for accuracy of technical publications’ content (Component Maintenance Manual, Illustrated Part Catalog, Service Bulletins, etc). Participates in initiatives for field problem corrective and proactive actions.

In this role you will work in coordination with Design Engineering, Quality, Product Reliability, and Repair Engineering teams to solve and to anticipate field problems. Due to his/her hardware ownership and responsibility with aviation operations around the world, 24/7 availability is required to support customers.

Job Description

Roles and Responsibilities

• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.

• Knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.

• Uses technical experience and analytical thinking.

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Present and support technical and program reviews.

• Develop field action plans to anticipate and fix field problems.

• Provide technical guidance to other personnel and assigned teams.

• Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures.

• Execute with limited guidance the analysis/evaluation of assigned projects that meet business standards, practices and procedures and the product/program requirements.

• Recommend and guide the approach to meet the technical and program requirements.

• Formulate and implement plans to achieve technical requirements, schedules, and contract commitments.

• Develop action plans to anticipate and respond to field problems.

• Lead Root Cause Investigations

• Monitor and communicate project status, business issues and significant developments to internal and external customers such as Airlines, Airframers, Engines manufacturers, etc.

• Lead or participate in organizational efforts in assigned projects and/or tasks.

Required Qualifications

• BS degree or master’s degree or PhD degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines: Mechanical, Electrical, Mechatronics.

• In-depth knowledge of aviation engines accessories including (electrical harnesses, Sensors, exciters)

• Field Support, Mechanical Design, or Manufacturing experience on aviation engine components/modules/systems.

• Experience on Engine hardware or Components, and/or Engine Systems troubleshooting.

• Working knowledge of airworthiness and industrial regulations.

• Demonstrated leadership skills and the ability to guide and influence others.

• Fundamental understanding of the technology and tools relevant to the function.

• Demonstrated business technical written and oral communication skills in English.

• Ability to communicate with Senior Leadership.

• Experience on presenting technical topics to internal and external stakeholders.

Desired Characteristics

• Demonstrated ability to analyze and resolve problems.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

• Experience on Aircraft Line Maintenance and Failure Analysis / resolution methods.

Additional Information

Relocation Assistance Provided: No