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Summary This position has full responsibility for the managerial and technical activities for the business operation of the Consolidated Textile Care Processing Facility (TCPF). They serve as the Textile Care Manager (TCM) in a Consolidated Textile Care Processing Facility (TCPF) servicing the healthcare needs of VISN 2 including the Manhattan, Brooklyn, The Bronx, Northport, Montrose, St. Albans, Lyons, East Orange and Hudson Valley Medical Centers, as well as the associated CBOCs. Responsibilities Directs business and budget plans, monitors operating and equipment expenditures and capital improvements. Oversees staffing, product and service quality, and customer satisfaction. Manages textile inventories and distribution specific to Consolidated Textile Care Processing Facility (TCPF) operations. Manages contracts and develops any needed revenue generating policies and procedures. Oversees procurement of all equipment, textiles, supplies, material inventories, and installation of equipment and services; uses data results to make adjustments in usage and purchasing. Determines and tracks delivery routes to each customer and makes adjustments due to inclement weather. Maintains awareness of workflow, delivery schedules, and notes the development of backlogs and delinquencies in output, determines their cause, and takes corrective action. Conducts quantitative and qualitative studies to resolve problems and the effectiveness and efficiency of laundry operations and textile programs, and to improve performance and customer satisfaction, and to develop short- and long-range plans. Uses various analytical methods to include workflow charting such as Program Evaluation and Review Technique (PERT) chart, task analysis, trend analysis, regression analysis, and economic analysis. Develops comprehensive reports and recommends solutions to problems that impacts productivity and accountability. Interviews and selects applicants for employment and promotion, evaluates staff performance, ensures employees complete mandatory and in-house training, enters leave and attendance. Prepares and completes time sensitive reports that measure the performance of the operation, including the staff and training requirements. Ensures drivers are compliant with Department of Transportation regulations (e.g., vehicle inspections, safety, driving time limits, etc.). Assures policies and standards are adhered to for the handling of toxic, and highly contagious bio-hazardous waste and sharps. Serves as New York Harbors Liaison to VISN 2. National VACO committees, the VA Assets Management Office, Textile Quality Inspectors, and trainers. Meets quarterly with customers at their facilities to participate in walkthroughs and Textile Care Committees (TCC), discussing refinement of textile levels, improve service procedures, and improve textile control procedures. Performs other duties as assigned. Work Schedule: 7am-3:30pm, Monday-Friday Telework: Not Eligible Virtual: This is not a virtual position. Position Description/PD#: Supervisory Laundry Operations Specialist/PD21Q74O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/20/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Requires one full year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience includes leading a team of staff directly involved in laundry operations and textile programs in a healthcare environment, performing the following: Conducting quantitative and qualitative studies to resolve problems and the effectiveness and efficiency of laundry operations and textile programs, and to improve performance and customer satisfaction. Unitizing various analytical methods to include workflow charting such as Program Evaluation and Review Technique chart (PERT), task analysis, trend analysis, regression analysis, and economic analysis. Handling procurement of all equipment, textiles, supplies, material inventories, and installation of equipment and services. Developing comprehensive reports based on analytical analysis and recommends process improvement and solutions to problems that impacts productivity and accountability. Preferred Experience: Prior responsibility for TCPF operations regarding the workflow, pickup and delivery schedules, safety programs, infection control practices and interpreting, coordinating, and administering a process by which textiles are received, sanitized, delivered, inventoried and purchased. A Quality Ranking Factor* has also been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: Preferred Certifications: 1) Association for Linen Management (ALM); 2) Certified Registered Laundry and Linen Directors (CRLLD). (Certifications Required to receive credit) *Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. NOTE: Selectee will be required to complete the ALM certification courses for CRLLD. You will be rated on the following Competencies for this position: Analytical Reasoning Budget Administration Product Evaluation Production and Processing Quality Ranking Factor Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires the ability to move throughout the healthcare system and any areas outside the medical center. Long periods of walking as well as bending, sitting, stooping and moving equipment. Although the majority of work is performed in an office setting, the incumbent is expected to round the facility multiple times per day. Some travel is required with visits expected to each customer at least once quarterly. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.