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Job Description

The Airport Delivery Manager is to provide quality and consistency of ongoing service delivery and field service management for the range of Amadeus Airport IT products and services to the JFK airport Terminal 4. The Airport Delivery Manager will act as the Single Point of Contact for the customer to address all their queries, concerns, and service requests. The Airport Delivery Manager mobilizes line organizations to assure delivery of our clients commitments in line with customer expectations.

35-37 an hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Experience with Airport operations

o Ability to manage customer incidents, meet contractual SLAs, initiate timely escalations, and provide comprehensive Incident Management Reports (IMRs) for high-severity incidents.

o Capable of adapting to changing operational needs in a 24x7 setting as needed.

 Process oriented

o Skilled in understanding customer needs, driving service improvements, proposing business development plans, and maintaining effective communication through service reports and regular review meetings. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.