Job Information
Ray White and Loan Market IT Support Analyst in QLD, Australia
An exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst. Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White network as well as off the shelf.
Objectives of this role
The IT Support Analyst will work closely with the IT Service Desk Manager to provide excellent customer service and User Support to computer applications and platforms. Our IT Support Analyst will troubleshoot problems and advise on the appropriate action. This position will be the primary support person for our Brisbane based corporate team.
What you’ll do:
Technical assistance:
Respond to requests for technical support in person, via phone, and electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise users on appropriate action
Follow standard help desk procedures
Log all support interactions
Redirect problems to appropriate resources and teams
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes, and updates
Other duties as required
Who you are:
Team player
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of all relevant call tracking applications
Customer service experience and knowledge of practices
Excellent & effective written and oral communications, focusing on Customer Service
Performs well under pressure
Excellent problem solving skills and analytical abilities
Receptive to feedback
Resilient and adaptable
Embraces and accepts change and challenges
Skills and Knowledge:
Ability to identify and to persist in resolving issues for the network and corporate as it relates to business objectives
Strong understanding of Windows and Mac Operating Systems
Strong knowledge of Software deployment practices
OS Systems Patch Management Experience
Airwatch/VMWare Workspace One Deployment knowledge
Experience with deployment of SaaS products and experience troubleshooting
Ability to visualise, articulate, and solve both complex and uncomplicated problems and concepts to make educated decisions based on the information
Ability to embrace change and adapting to new challenges
Promoting a positive work environment and work collaboratively to achieve business objectives
Knowledge of Google Apps Application Suite including administration
Learning and retention of in-house developed application set
Ability to troubleshoot web browser and online cloud applications
Knowledge of Audio Visual and live streaming would be an advantage
The Ray White Group encompasses a collection of diverse yet interconnected businesses, united by a shared heritage that dates back to 1902. Our journey commenced in the humblest setting of Crows Nest, a frontier town in regional Queensland, where the first Ray White office originated. Over the course of over 120 years, we have experienced remarkable growth, currently 12 businesses within the group, more than 1,000 offices in our network, and close to 300 corporate team members. Our corporate teams are spread across Australia and New Zealand, with offices in most capital cities.
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