Experience Inc. Jobs

Job Title: Support Operations Intern, Global Customer Support

Job Description:

The primary focus of this role is the triage of incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage.

What you will do in this role:

· Monitor case escalation inbox and provide email acknowledgement response to internal requestors

· Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.

· Create a case escalation in Salesforce CRM.

· Ensure proper ownership and action is taken on case escalations

· Perform basic reporting on volume and quality of case escalation requests

Qualifications:

· Technical aptitude and willingness to learn

· High organizational skills and attention to detail

· Experience with customer service management software (Salesforce a plus)

· Customer Service or Technical Support experience

· Proficient with Microsoft Office applications

#L#L1-Onsite

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com