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The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

• Strong knowledge and must have hands-on experience on AIX, VIO and HMC • VIO upgrades/adapter firmware upgrades/VIO failover/maintenance procedures • HMC updates/frame upgrades/Live partition mobility/DLPAR/troubleshooting HMC issues • Install and configure AIX operating systems and servers. • Support AIX OS to run various software applications. • Maintain and upgrade the AIX OS. • Develop procedures for AIX security and management. • Develop performance improvement initiatives for AIX system environment. • Identify and resolve system issues in a timely manner. • Analyze software and hardware environments to determine any system defects. • Perform maintenance routines to ensure continuous system availability. • Develop and implement disaster recovery procedures to ensure business continuity. • Should be ready to work in 24X7 Shifts • Flexibility to work outside of Business Hours to support any critical issues • Knowledge on and ability to follow Incident, Request, Problem and Change Management Process. • Ability to work on multiple concurrent tasks with conflicting priorities • Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams • Monitoring Server Availability • Monitoring Disk, CPU and Memory Utilization • Disk management - creating partitions for the different types of servers • Disk space management for OS partition(s) • System Log file management • Management of file system • User account management • OS hardening & Cluster management • Creation / Modification / Deletion of Disk Partitions • Incident, Service Request, Change and Problem Management in respective domain. • Vendor coordination (OEM) • Linux & AIX Server Patching etc

Knowledge, Skills and Attributes:

• A Good troubleshooting skills in AIX - Lpar, Dlpar, HACMP,HMC, NIM, VIO etc

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

• Relevant certifications include:

• CCNP or equivalent certification

• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

• Microsoft Certified: Azure Administrator Associate

• AWS Certified: Solutions Architect Associate

• Veeam Certified Engineer

• VMware certified Professional: Data Centre Virtualization

• Zerto, pure, vxrail

• Google Cloud Platform (gcp)

• Oracle Cloud Infrastructure (oci)

• SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4

• SAP Technology Consultant

• SAP Certified Technology Associate - SAP HANA 2.0

• Oracle Cloud Infrastructure Architect Professional

• IBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

• Min 5 to 8 years of experience in managing and maintaining AIX and Linux infrastructure.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.