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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Network engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e. Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Firewalls like Checkpoint, PaloAlto, FortiGate. Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.

• Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans

• Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.

• Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets along with L2

• Adherence and compliance to the defined processes and tasks assigned

• Training and Mentoring Level 2 network engineers and other staff as necessary

• Troubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer services

• Troubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliers

• Ready to work on 24/7 shifts to support client requirement.

Required Technical and Professional Expertise

• Min 8-10 years of experience Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF

• Good understanding on Firewall: Checkpoint, Palo Alto, FortiGate, Juniper and IPS

• Implementation and troubleshooting Site to Site VPN (IPSEC VPN)

• F5 Load Balancers Citrix NetScaler and WAF Imperva knowledge for Deployment and troubleshooting

• Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers

• Assist is creation of Root Cause analysis (RCA)

• Performance tuning of Network devices

• Network Security (multi-vendor) experience - Cloud security (Native security controls in AWS / Azure / GCP) & security tool implementation in cloud platform.

• Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes

• Provide tier-3 (expert level) operational support for Firewalls to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.

• Independently own the Security Infrastructure support solving complex issues and suggest design modifications based on business needs.

• Participate in troubleshooting & Root Cause Analysis.

• Assist Client security team during audit.

• Responsible for smooth and efficient SOC operation

• Periodic review with customer

• Periodic review and advise on improvements.

• Provide an effective network Security capacity plan.

• Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.

• Provides leadership, management, direction, and technical oversight for the network Security operations department.

• Planning activities, communicating status, and preparing reports.

• Manage and govern relationships with technology vendors

Preferred Technical and Professional Expertise

• CCNA or Equivalent Certification

• CCNP (Routing & Switching)

• Graduate in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree.

• Candidates should have at least 5-7 years of experience for L2 working in Network Security.

• Manage firewall/security systems by establishing and enforcing policies, defining, and monitoring access.

• Hands on experience on Palo Alto, FortiGate, Checkpoint, Azure, Cisco ASA Firewalls. Network Security Technology - Cloudflare Monitoring and Troubleshooting.

• Preparing weekly, monthly reports.

• Incident reporting and Analysis.

• Work closely with colleagues to meet team goals and improve processes and practices.

• Performs network and security hardware and software maintenance.

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.