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Product Manager – Security & EUS ServicesPune, IndiaJR010445

About us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Responsibilities:

The product manager is responsible for supporting the strategic vision and service ownership of a portfolio of security, and end user services. This role is an individual contributor role.

Responsibilities include but are not limited to:

• Collaborate with key internal and external stakeholders to develop integrated product roadmap, including interdependencies across functions, for each product.

• Stay abreast of technology and service offerings in the market, as an input for assessing market potential, viability, development, enhancement or retirement of Ensono’s products

• Develop new and/or enhance existing services to meet evolving client needs or to capitalize on new market offerings or vendor partnerships

• Lead the effort to design and build new services that meet highly regulated client business requirements and help ensure they remain secure and compliant

• Prepare, and solicit business approval through Ensono’s productization process including the market viability of the idea, viability of the execution plan, and preparedness for what happens at launch and after.

• Develop / Update product definition & design in collaboration with Sales, Finance, Operations & other Product leaders. including but not limited to

• Service overview, description and guidelines

• List of SKU’s supporting the product, their costing and pricing

• High level technical design and security considerations

• High level installation and operational management guidelines

• Product security considerations

• API configurations and communications

• Third party vendor product or services support if any

• Usage and consumption tracking for all Clients (units)

• Sales collateral & all product communications

• Manage the product life cycle – Periodically maintain all of the above through replacement and retirement of every product SKU.

• Keep track of third-party license or resource usage in support of any vendor contract renewals and true ups

• Meet regularly with vendor and applicable VARs to stay current on vendor solution and innovate new and better ways to leverage their solutions

• Support periodic reporting on the financial and business performance of the Product portfolio

• Educate the Sales teams on the product portfolio through prepared materials and live sessions

• Assist presales team for client calls that require subject matter expertise

• Support responses to RFPs and oral sales presentations

• Maintain client insights – Regularly meet with Ensono technical delivery managers, client success managers, in addition to clients to collect insights and priorities

Skills

Product Management Skills: The candidate must have these essential skills to them product managers navigate the complexities of product development and ensure successful outcomes

• Business Acumen: Aligning product strategy with business goals.

• Critical Thinking: Analyzing situations and making informed decisions.

• Data Analysis: Interpreting data to guide product decisions.

• Research Skills: Conducting market and user research to inform product development.

• Problem-Solving: Addressing challenges that arise during product development.

• Prioritization: Deciding which features and tasks are most important.

• Strategic Thinking: Seeing the bigger picture and planning accordingly.

• Communication Skills: Effectively conveying ideas and collaborating with teams.

• Customer Empathy: Understanding and addressing customer needs.

Technical skills : The candidate must have a foundational understanding of all and operational experience with some of the skills listed below:

Security

• Security & Compliance frameworks – CIS, NIST, ISO 9001 etc.

• Hybrid and cloud-native security controls

• Identity & Access Management / Zero trust

• Data security

• Managed XDR, MDR, EDR

• Security Information & Event Management

• Network Security, Firewalls and Intrusion Prevention

• Devce hardening (OS, network etc.)

• Web Application Firewall

End User / Digital Workplace solutions

• Microsoft M365

• Microsoft O365 – Exchange, SharePoint, One Drive & Teams

• Microsoft Power Platform

• End User Device Management

• End User Mobile Device Management, specifically InTune

• End User Windows Device Security

• Service Desk

• IT Asset Management

• Remote workplace technologies (VPN, Citrix,WVDI etc.)

• End User Support

Shared

• ITSM

• Multi-tenancy architectures

• API integration

Experience Level:-

• 5 +years of overall IT experience

Technical Key Skills(Mandatory Skills)

• 3+ years of Cyber security & compliance experience.

• 3+ years of End User Experience

• 2+ years of Product management, Product owner or Product analyst experience.

Good to have Skills

• Strong multi-tasking abilities with an ability to wear many hats and shift focus/priorities throughout the day.

• Self-motivated with a strong desire to learn quickly, multi-task, and work independently as well as part of a team

• Excellent written and verbal communication skills

• Desire to regularly transform and improve yourself

Shift Timing

• 1:30 PM to 10:30 PM

JR010445