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Job Family: Customer Services

Req ID: 408716

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Education/ Qualification (BE / B. TECH (IT / Comp / Mech))

Use your skills to move forward!

Experience: 8+ years

Responsibilities:

• We need the candidate to Execute tasks that are required for a proper SaaS Ops onboarding of X products.

• Coordinate between segment, SaaS Operations, and Services Engineering teams to execute multiple activities such as (but not limited to):

• Executing dry runs with a segment for product readiness!

• Validate product & log defects. Coordinate with the segment to ensure closure of the defects

• Execute dry runs for product patching and upgrades

• Coordinate with the segment team to establish best practices with data load in Teamcenter X and any new FOAK activities

• Assist services engineering team in defining systems and processes, and running initiatives like ServiceNow, A-PE, etc.

• Work with to services engineering team in product on-boarding, monitoring through a formal release management process

• Any additional ad-hoc requests for product on-boarding

Required Skills and Experience:

• Proficiency in AWS Cloud hosting, as well as basic knowledge of Linux and Windows OS.

• We need a candidate with Excellent written and spoken communication abilities.

• Excellent problem-solving and analytical abilities.

• Strong coordination and customer management skills, with the ability to diagnose and resolve difficulties.

• Excellent organizational and communication abilities, as well as a strong attention to detail.

• Knowledge of PC usage and related software packages (e.g. Outlook, browsers, SharePoint, Office Suite).

• The candidate should have Experience with ITIL framework, industry delivery and support standards and processes, knowledge management systems, contract metrics and SLAs, and ITSM tools.

• We require Experience with application support and business operations

• We are looking for a Team player with and learning attitude- willing to learn new things

• We have to work in shifts because we service consumers 24x7.

• May need to work on call during the holidays.

• Get in touch with GTAC for Product Issues and raise IRs & willingness to work in the night shift

• Mentoring of junior team members

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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