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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Candidate should have hands on experience on

• Routing & Switching

• LAN Management

• WAN Management

• Wireless Operation.

• SD WAN

Roles and Responsibilities

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

• Providing accurate and regular reports to the management on performance of the service delivery

• Leading personnel management, performance assessment, training, and mentoring.

• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

• Supervising Network Support teams to facilitate continual improvements in the Lupin Network environment.

• Making sure that OS updates and patches are applied effectively and promptly.

• Enabling high-level performance benchmarks for Network devices.

What you'll be doing

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

• Perform necessary checks, apply monitoring tools and respond to alerts

• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

• Assist in analyzing, assigning, and escalating support calls

• Investigate third line support calls assigned and identify the root cause of incidents and problems

• Report and escalate issues to 3rd party vendors if necessary

• Provide onsite technical support to clients and provide field engineering services to clients

• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality

• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups

• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

• Ability to maintain a positive outlook at work

• Ability to work well in a pressurized environment

• Ability to work hard and put in longer hours when it is necessary

• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

• Ability to adapt to changing circumstances

• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience

• Demonstrated experience required in Engineering function within a medium to large ICT organization

• Demonstrated experience of Managed Services

• Demonstrated working knowledge of ITIL processes

• Demonstrated experience working with vendors and/or 3rd parties

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.