Experience Inc. Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Products Operations

Overview:

The candidate will join a Products team driving product strategy, roadmap, and execution of the future of Mastercard’s global core payments network. The payments network is Mastercard’s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.

We are customer facing Product teams who focuses on Customer experience, engagement, product commercialization and governance across the product area.

The role and responsibilities:

• This role focuses on the governance of the major product area and facilitation of customer needs to technology implementation

• Candidate will be performing the role of product/business owner to understand the customer needs and cater the requirements for product teams

• Candidate will be managing the major stakeholders around the globe to align major/complex enhancements

• Candidate will be creating the reports, dashboard to show yearly and quarterly quality metrics

Preferred Skillset:

• Prior experience in Business Analysis, Product Owner, Product Management/Product management Technical is required

• Domain experience in Bank and Card Payments required.

• Strong Stakeholder Management Skills required

• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios

• Ability to manage complex projects; successfully manage multiple responsibilities and tasks

• Willingness to dive deep and learn about our technology, system structure, and rules

• Strong analytical, data and problem-solving skills

• Superior communications, presentation and interpersonal skills

• Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides

• Strong project management skills – strong organization and task management is expected

• Strong collaborator, ability to work cross-functionally

• Ability to build and leverage relationships within and outside the organization to drive results

• Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.