Experience Inc. Jobs

Remote Work: No

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Provide account and application support to Reflexis Workforce Managment.

Responsibilities:

• Provide production application support on reported application incidents/problems for designated accounts utilizing written and verbal communications.

• Manage all reported application incidents/problems in common corporate tools like Salesforce, ServiceNow, and JIRA.

• Ensures customer SLA's/KPIs and quality standards are met

• Ensures overall service and solution delivery to achieve quality customer outcomes

• Manages the support relationship with accounts.

• Acts as primary contact for the client and behaves professionally to support client.

• Participates in regular customer and partner meetings to support

• Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers

• Ensures territory/vertical readiness for new product and offer launches

Qualifications:

• Bachelor's degree

• Minimum of 2-5 years of experience

• English fluency-written and verbal. Local language requirement may also apply

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook

• Customer service values/orientation

• Solid professional work behaviors (attendance, teamwork, time management)

• Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

• Demonstrates an understanding of key financial factors

• Full knowledge of job-related knowledge and procedures

• Ability to design and deliver reports for clients

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.