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Washington State University Student Care Case Manager in Pullman, Washington

Student Care Case Manager


Available Title(s):

1482-YN_ADMINPRO - Student Services Coordinator/Advisor 2


Business Title:

Student Care Case Manager


Employee Type:

Admin. Professional


Time Type:

Full time


Position Term:

12 Month


Position Details:


Summary of Duties:

The Student Care Case Manager is responsible for intervention, support, and prevention programs to assist students in distress or encountering challenges that impact their academic and personal success. Coordinates the development, implementation, and/or administration of campus-wide student services programs and initiatives along with advising and counseling students.


Required Qualifications:


Positions require a Bachelor's degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.


• Demonstrated excellent verbal/written communication and interpersonal skills.


• Demonstrated ability to work effectively and positively in a diverse team environment.


• Demonstrated ability to prioritize tasks effectively.


• Experience working with diverse faculty, students, staff, and parents and families of students.


• Demonstrated ability to exercise professional judgement and leadership, including the ability to work independently. Ability to work a flexible schedule, which may include working extended time frames, including late hours and weekends.


• Previous work experience at an institution of higher education.


Preferred Qualifications:


• Advanced degree in Counseling, Psychology, Social Work, Student Affairs, or related field.


• Experience working with Maxient Software.


• Experience working with Title IX, VAWA, ADA, Title II, FERPA, and other regulations associated with higher education.


Additional Information:




Student Affairs


Department Name:


Dean of Students


City, State, Zip:


Pullman, WA 99164


Department Link:




Monthly Salary:

$4,061.90 - $5,077.36


In accordance with https://app.leg.wa.gov/RCW/default.aspx?cite=49.58.110 the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For more information regarding Administrative Professional (AP) Compensation at Washington State University (WSU), please visit the following website: https://hrs.wsu.edu/managers/classification-compensation/ap-compensation-structure/.


WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.