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Electronic Service Specialist

​Operations & Technology​

Puerto Rico 

General Responsibilities

The Electronic Technical Service Specialist is responsable of installing electronic banking services at Evertec customer locations. Also, provide basic customer training for proper system use and respond to customer technical inquiries by coordinating the necessary services and offering recommendations to management. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

• An Associate Degree in Systems Information, Computer Engineering, or Computer Science or related, preferred.
• Minimum one (1) or two (2) years of experience related to installation, configuration, and troubleshooting of systems or applications.
• Analytical and technical skills are strongly preferred. 

Knowledge and Skills Required

• Must possess the ability to handle multiple priorities simultaneously.
• Must possess a valid Driver's License and have the availability to travel established routes around the island.• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Strong analytical skills.
• Must be a team player.
• Install and reinstall, configure and/or program ATM's, systems, or applications.
• Train internal and external customers in the use of systems and applications.
• Keep customer informed on status and progress of requests, inquiries, incidents, and complaints.
• Perform maintenance of Bank clients and or banking institution platform applications.
• Ability to work with heavy equipment (25 pounds or more).
* knowledge in excel, word.
• Able to communicate in English and Spanish. 

Additional Information

Lunes a viernes de 9:00am - 6:00pm 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law.EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email totalentacquisition@evertecinc.comin order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees.Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”