Job Information
Evertec Group, LLC Service Representative in Puerto Rico
Service Representative
Operations & Technology
Puerto Rico
General Responsibilities
The Service Representative (Card Products and applications Customer Service) establishes and maintains excellent client relationships such as Credit Unions and Financial institutions. Customer service includes but is not limited to, supporting clients' operations, handling service calls via the card products catalog tickets, and providing training to users of the card products and merchant applications. Manage incidents in a quick and diligent way ensuring clients' expectations are met. Supports clients in the use of the application correctly and gives guidance in credit requests or any app transactions.
Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.
Education and Experience Required
An Associate degree in Business Administration or related is preferred. At least one (1) year of experience in a related position providing support and customer service in the finance and banking industry. Experience complying with time frames, and coordinating efforts with different techniques and business units giving an excellent customer service experience.
Knowledge and Skills Required
Excellent communications skills both oral and written.
Ability to assist public and maintain excellent interpersonal relations.• Experience working with computer software such as Word, Excel, Outlook, and Power Point.
Good organization and planning skills.
Ability to manage multiple tasks simultaneously.
Demonstrate quick problem-solving skills.
Ability to negotiate and handle client objections.
Ability to listen, understand and analyze a customer's needs.
Bilingual in Spanish and English is preferred.
Additional Information
Monday to Friday 8:00am -5:00pm
Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region.
“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law.EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email totalentacquisition@evertecinc.comin order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees.Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”