Job Information
Lane County Operational Assistant - County Administration in Public Service Building, Oregon
Operational Assistant - County Administration
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Operational Assistant - County Administration
Salary
$25.06 - $34.29 Hourly
Location
Public Service Building, OR
Job Type
Regular
Job Number
202500074
Department
County Administration
Division
CAO Public Information
Opening Date
03/11/2025
Closing Date
3/31/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
09
Description
Benefits
Questions
DESCRIPTION
About the Position
Do you have a passion for working in public administration and enjoy customer service? If so, we have an exciting opportunity for you!
The Operational Assistant in County Administration will fill a critical role in supporting the work of our department. This position will directly support programs in County Administration and will interact regularly with the public, county commissioners, and other elected officials as well as staff throughout the County. This pivotal role is often referred to as the voice of Lane County; answering calls and assisting walk-in customers who are inquiring about services, dropping off information or hoping to speak to their commissioner. In addition to the customer service aspect of this role, you will be a key member of our team maintaining weekly processing of invoices, credit card receipts, maintaining records and documents per retention rules, serving as a committee liaison resource for County committees and advisory bodies, and coordinating the County Volunteer Program. This position works out of the Public Service Building at 125 E. 8th Avenue in Eugene. Successful candidates will have excellent customer service skills, proficiency with Microsoft Office products, and the ability to stay organized while being able to multitask.
About the Division
The County Management Division of County Administration delivers high quality, cost-effective services to the residents of Lane County and the departments within Lane County Government. The Division includes the following programs: County Administrator’s Office (County Administrator and Executive Assistant, Front Reception, Board Coordinator, Policy Research and Special Projects and Strategic Planning), Equity & Access, Budget & Financial Planning, Justice Courts, Law Library, and the Public Information Office.
Schedule: Monday - Friday; 8:00am - 5:00pm
*This is a non-represented position.
QUALIFICATIONS
Training & Experience:
Three years of education and/or experience in office administration, business or public administration, clerical or a similar field; or a combination sufficient to successfully perform the essential duties of the position.
Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILS
Operations Assistant Classification Details (https://www.governmentjobs.com/careers/lanecountyor/classspecs/newprint/1440967)
SUPPLEMENTAL INFORMATION
Selection Process (https://www.lanecounty.org/government/county_departments/human_resources/talent_acquisition/Selection_Process)
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.
Veteran Preference Information (https://www.lanecounty.org/government/county_departments/human_resources/talent_acquisition/veterans__preference_information_https://www.lanecounty.org/cms/One.aspx?portalId=3585881&pageId=5143112)
Careers with Lane County Offer Extraordinary Benefits
At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.
Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.
*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.
ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits)
Collective Bargaining Units:
Admin-Pro
AFSCME
AFSCME Nurses
AFSCME Physicians
FOPPO
LCPOA
Local 626
Prosecuting Attorney's
Benefits to keep you & your family well - Physically
Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.
Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:
If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.
Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.
Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.
Dental - Lane County provides dental coverage for employees and their eligible dependents.
Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.
Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.
Benefits to keep you & your family well - Financially
Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)
Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.
Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.
Holidays - Lane County provides 10 paid holidays per year:
New Year's Day Independence Day
Martin Luther King Jr's Birthday Labor Day
Presidents' Day Veterans' Day
Memorial Day Thanksgiving Day
Juneteenth Christmas Day
Life Insurance - Lane County pays for employee group term life insurance.
County-paid Training & Development to keep your career well
On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.
Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.
Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.
Lane County offers these other valuable benefits
Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.
Vision - Eligible employees may purchase supplemental vision insurance.
Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.
Aflac - Optional employee-paid voluntary group coverage is available through Aflac.
Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.
Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.
For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.
01
IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.
I acknowledge I have provided all relevant education and employment history.
02
Your responses to the supplemental questions are reviewed independently from your application materials. Please providve detailed responses as these questions are scored on a 100 point scale, and we typically refer the top five candidates for interview.
I understand
03
What is your highest level of education?
High School diploma or equivalent to completion of twelfth grade.
Associate's degree.
Two-years of technical certificate or coursework.
Bachelor's degree.
Master's or higher degree.
04
How many years of experience in office administration, business or public administration, clerical or a similar field do you have?
No experience.
One year of experience.
Two years of experience.
Three years of experience.
Three years or more of experience.
05
The office of the Board of County Commissioners and County Administration is a politically sensitive working environment and requires tact, patience and flexibility. Provide an example of a similar situation you have dealt with in the past or describe a situation that illustrates your ability to respond well in this environment. (20 points)
06
The person in this position is often described as the voice of Lane County. If selected for this, you would be responsible for responding to requests and inquiries from constituents (satisfied and dissatisfied), other elected officials, county staff and the public at large. Provide examples of experience you have had in dealing with similar situations with an emphasis on handling challenging people or people experiencing mental health crises. (20 points)
07
This position must balance the needs of multiple, simultaneous inquiries. How do you prioritize incoming calls, those on hold, voicemails, in-person customers, email inquiries, and staff requests that must be addressed immediately? (20 points)
08
How would you describe excellent customer service? (20 point)
09
Please tell us about your comfort level and familiarity with computer applications such as Microsoft Office (Word, Excel, Outlook, Teams, etc.), Adobe, and any other programs you use regularly. (20 points)
Required Question
Employer
Lane County
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