Job Information
BYU Mail Service Supervisor in PROVO, Utah
Job Summary
This position is responsible for the timely and accurate processing of all outgoing university mail. This includes ensuring adherence to all United States Postal Services rules, regulations and requirements while meeting the individual needs of all campus departments. This position is a working supervisor position for high volume production and First-Class Mail processing area. It also has a responsibility to help at the front counter when needed. Oversee processing of Independent Study Exams, including printing and mailing of exams. Thorough knowledge of USPS rates and regulations. Maintain University Employee Address database. Work as assigned to support all Mail Services Operations.
Essential Functions 1. Manage daily production mail operations
Coordinate daily production jobs. Assign specific daily duties. Organize mailing material and stage for production. Identify problem conditions and resolve issues. Operate high speed mailing equipment. Maintain adequate working balance with USPS accounts. Train, hire and supervise employees.
- Oversee operation of First-Class Mail Processing Area
Ensure mail is processed efficiently and billed accurately. Assist in processing outgoing mail. Maintain thorough knowledge of USPS mail piece preparation. Conduct delivery time survey periodically Train, hire and supervise employees.
- Oversee processing of Independent Study Exams
Ensure tests are printed and sent correctly daily. Maintain equipment for maximum quality. Have working relationship with Xerox and Independent Study Resolve concerns. Train, hire and supervise employees.
Maintain University Mailing and Address System
Maintenance of personnel and departmental addresses/locations in the Production Services queue. Keeping in constant contact with university department personnel to ensure that addresses are accurate and kept up to date. Update employee changes such as positions, titles, department affiliation, building moves, retirements, etc. Provide accurate and timely updating of the university personnel address database. Perform building audits frequently to maintain personnel changes and department information, contacting departments directly when needed. Maintaining an accurate knowledge of the locations and addresses of more than 4,500 university personnel, and 200 departments. This requires a great deal of memorization and the ability to stay up to date on the frequent changes at the university.
Customer Counter Support and General Support
Work front counter daily during primary receiving and sorting operations, (normally 2 hours). Ensure all shipments conform to Federal and International Air Transport Association regulations and university policies. Maintain knowledge of all rates, regulations, and services provided by private carriers. Track missing or delayed shipments. Receive and help customers who call in with questions about shipments using Qtrak/Pace/etc. Work front counter as needed as assigned. Knowledge of campus rou tes, DOT Physical, Train drivers as needed.
Minimum experience required:
Minimum Required: 1 year production mail experience. Preferred: 3 years production mail experience
Minimum education required:
Some College
Preferred:
Bachelor's degree
Skills, abilities, knowledge, licenses, certifications: Required
Strong customer service skills Strong communication skills Teamwork Flexibility Ability to obtain a DOT Physical to drive Mail Service vehicles
Employee Class: 3/4 Time (28 hour) Work Location: Provo Campus
Environment: Periodic exposure to unfavorable conditions. Need to be in variable temperatures or wet environments, etc.
Physical Exam Required: Y Physical Exam Details: Lifting and carrying heavy orders up to 50 ls Loading, pushing, pulling heavy carts into trucks
Desired Start Date: As soon as possible Job Close Date Open Until Filled
Pay Level: 48 Approximate Starting Salary: $19.25 - $25.00
Documents Required at time of Application: Required: Resume Optional: Cover Letter, Letter of Recommendation 1
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!