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WM Analyst IV, Digital Business - Content Management in Providence, Rhode Island

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, WM is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the WM team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.

I. Job Summary

Utilize expert knowledge of Adobe Experience Manager (AEM) to optimize its functionalities, facilitating seamless enterprise integrations and leading the adoption of features that support content management at scale, content templatization, and design system flexibility.

Coordinates and directs the efforts of a team in the design, development, implementation, and support of various information technology/systems applications and/or projects across the customer experience journey.

Support a broad spectrum of business needs related to customer experience, sales and marketing. Should also be able to support functional support interactions between customers, vendors, and/or employees with various WM business of IT departments.

II. Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

  • Coordinates with business owners to determine business needs or requirements to deliver and execute on the customer product roadmap.

  • Plans initiatives and projects, establishes priorities, and monitors progress, and provides expertise for design solutions. Accountable for aligning the KPIs and ensuring we are effectively tracking the value/impact of capabilities.

  • Coordinates with multiple teams and leads functional design solutions to satisfy business needs. Coordinate with other teams to integrate project with applications and/or initiatives.

  • Experience in AEM (Adobe Experience Manager), end to end implementation experience, Content-author first perspective when writing user stories for behavior driven development in our Content Management System (CMS),

  • Utilize expert knowledge of AEM to optimize its functionalities, facilitating seamless enterprise integrations and leading the adoption of features that support content management at scale, content templatization, and design system flexibility.

  • Collaborate closely with, technical SEO, UX, UXR (User Experience Research), VoC (Voice of Customer), and Adobe Analytics teams to identify opportunities for improvement, including component optimization, data collection enhancements, and personalization goals, ensuring alignment with business objectives and user needs.

  • Possesses knowledge/experience in an integrated implementation between different business systems as well as working with integration tools, QA testing, system design and analysis, project management.

  • Possess strong analytical and communication skills and can prepare and run program standups, demos, meeting cadences and communicate with business stakeholders.

III. Supervisory Responsibilities

Will coach and mentor less experienced analysts and act as team leader on more complicated systems projects.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelors Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.

Experience: Eight years of relevant work experience as a IT Business Analyst (in addition to education requirement). Four years working as an IT Manager/Project Manager may substitute for the minimum years of experience.

B. Certificates, Licenses, Registrations or Other Requirements

Preferred: Adobe Certified AEM Business Practitioner Professional; Certified Scrum Product Owner or Scaled Agile/PMO

C. Other Knowledge, Skills or Abilities Required

Technically advanced knowledge or in-depth skills in one or more of the following is required:

  • Systems development, implementation, upgrades and analyses

  • QA testing, business analysis methodologies, system design and related analysis

  • Project management methodologies

  • Training and communication skills

  • Preferred:

  • AEM - Adobe Experience Manager

  • Adobe Analytics

  • Jira

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting and/or landfill/outdoor.


At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran