Experience Inc. Jobs

Description:

General competencies

• Conveying, supporting and exampling the corporate culture

• Support of a good working atmosphere through personal communication

• Respect and recognition of the work and performance of colleagues

• Active cooperation and support of teamwork in the hotel and in the department

Service and Services

• Polite, personal and professional service

• You see yourself as a service provider to customers and colleagues

• You maintain a friendly and efficient tone on the phone

General Guidelines:

• Supporting and adhering to all policies and procedures

• Promoting and complying with all guidelines regarding operational safety

• Adherence to the brand standards of the company and the hotel

• Punctual and well-groomed appearance at the workplace

• Compliance with the dress code and the guidelines of appearance

Other

• Ensuring a clean and organized workplace at all times

• Maintenance and careful handling of the equipment and work material

• Independent execution and planning of various projects if required

• Acceptance of individual orders and assistance in other departments if necessary

About position

• Ensures the best possible guest service within its departments

• Ensuring an optimal workflow in the entire front office area

• Takes over day and night shifts at the reception

• All processes must be constantly monitored and, if necessary, corrected

• Jointly responsible for good and effective cooperation throughout the company

• Represents the Front Office Manager in their absence

• At the same time, the employee takes over the tasks of the receptionist

• Controls the stocks of work material and is responsible for the order

• Is jointly responsible for inventory management

• Is responsible for the bookout of hotel guests if necessary

• Is responsible for controlling the cash statement of her front office employees

• Is jointly responsible for the maintenance of all systems belonging to the reception

• Information and further communication of all activities of the hotel

• Monitors the functionality of all receivied equipment

• Reports defects accordingly to the Technical Department

• Is responsible for security in the front office area

• Is responsible for the cleanliness and order of the entire hotel area

• Pays attention to cost-conscious handling of material and energy in the reception area

• Performs Quality Room Inspections

• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

• Performs a shift transfer at the beginning and end of the shift

• Commits to take over Manager on Duty shifts

• Creates the reception rosters together with the Front Office Manager

• Creates and controls the vacation plans together with the Front Office Manager

• Controls and closes employees‘ attendance in the system in the absence of the Front Office Manager

• In case of weaker occupancy, he has vacation or overtime reduced

• Controls the archiving of the necessary documents

• Ensures a corresponding entry of all guest wishes in the logbook

• Enters the guest profile in PMS

• Takes care of follow-up in case of guest complaints

• Offers guests to join the World of Hyatt loyalty program

• Is jointly responsible for the achievement of the targets

• Is jointly responsible for the achievement of the upsell departmental goal and for regular updating of related reports with results

• Actively offers upsells to guests

• Supports the Bell staff during high workloads when parking the cars

• Is involved in recruitment of new team members for front office, for training new employees and for providing support for skills development.

• Performs yearly performance reviews for FO employees

On night duty:

• Represents the management of the house at night and is available as a contact person

• Is responsible for the order and cleanliness in the entire guest area

• The job holder must be as precisely informed about the behaviour in exceptional situations and, if necessary, initiate appropriate measures

• He exercises key power and is entitled to exercise domestic power

• Is responsible for the bookout of hotel guests if necessary

• Is jointly responsible for inventory management

• Is responsible for the correct completion of day-to-day business

• Checks and posts all residual invoices incurred

• Receives, checks and posts invoices from the outlets

• Posts log revenues

• Checks all Paymasters together with the corresponding documents

• Charges, forwards or cancels all open paymasters in accordance with the guidelines

• Backs up the data of the computer system in accordance with the guidelines

• Carries out the daily closing in the computer system

• Creates and distributes the Daily Reports

• Controls Rate & Room Discrepancy Report

• Executes wake-up calls

Primary Location: CZ-10-Praha 1

Organization: Andaz Prague

Job Level: Full-time

Job: Front Office

Req ID: PRA000330

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.